Housing Authority Board of Commissioners - Regular Meeting

Monday, November 17, 2025

The Housing Authority Board of Commissioners held a special meeting where they acknowledged the Ramaytush Ohlone community and received reports from the President, Tenant Representative, and Acting Executive Director. The board also approved the submission of the Section 8 Management Assessment Program (SEMAP) certification to HUD and renewed an annual maintenance contract with Emphasys Software.

About this meeting

Government Body
Housing Authority Board of Commissioners
Meeting Type
Housing Authority Board Of Commissioners
Location
San Francisco, CA
Meeting Date
November 17, 2025

Transcript

103 sections

0:00 – 0:27Speaker 12

COMMISSIONER'S SPECIAL MEETING FOR MONDAY, NOVEMBER 17, 2025. THE TIME IS 1110 A.M. AND WE CAN START OFF WITH A ROLL CALL OF COMMISSIONERS, STARTING OFF WITH COMMISSIONER MARIANNE PIKES. PRESENT. COMMISSIONER FALAFUTA-SATILI. PRESENT. COMMISSIONER JUAN CARLOS CANCINO IS EXCUSED ABSENT TODAY. COMMISSIONER LUANA KIM. PRESENT. THANK YOU SO MUCH. GREAT TIMING. AND PRESIDENT DOUG SHOEMAKER.

0:28Speaker 12

THANK YOU. Item three is acknowledgement of the Ramatush Ohlone community.

0:35 – 1:16Speaker 11

Thank you, Mr. Hodgson. The Housing Authority of the City and County of San Francisco acknowledges that we are on the unceded ancestral homeland of the Ramatush Ohlone, who are the original inhabitants of the San Francisco Peninsula. As the indigenous stewards of this land and in accordance with their traditions, the Ramaytush Ohlone have never ceded, lost, nor forgotten their responsibilities as the caretakers of this place, as well as for all peoples who reside in their traditional territory. As guests, we recognize that we benefit from living and working on their traditional homeland. We wish to pay our respects by acknowledging the ancestors, elders, and relatives of the Ramaytush Ohlone community and by affirming their sovereign rights as First Peoples.

1:18Speaker 12

Thank you, President. Item 4 is the President's report.

1:22Speaker 11

No report from me.

1:25 – 2:02Speaker 12

Thank you. Item 5 is general public comments. Before we open for general public comments, noting this portion of the agenda is not intended for debate or discussion with the commission or staff. Please simply state your business or the matter you wish the commission or staff to be aware of. It is not appropriate for commissioners to engage in a debate or respond on issues not properly set in a publicly noticed meeting agenda. If you have questions or would like to bring a matter to the commission's attention, please send your communication via email to sfhapubliccomment at sfha.org. I'll start with the speaking cards that we have in hand here, and you'll have two minutes for your public comments. Margaret McNulty.

2:07Speaker 10

Good morning. Good morning. Good morning.

2:09 – 3:56Speaker 1

Check, check, there you go. Please bear with me. I might go over two minutes, but not by much. I'm here for a very personal and urgent matter today. I normally speak to you as the president of 1760 Bush Street Tenant Association, where we stick up for seniors and disabled and the marginalized in society. I've been the president there for 10 plus years, and I'm in the fourth term. Or I speak to you from Resident Council Advisors, which is a company I founded which helps veterans in the 29 subsidized buildings across the city. So I'm not speaking to you today as an advocate. I'm speaking to you because I need an advocate. For over a year, I've been dealing with someone that has a civil restraining order against them. And it's getting worse and escalating every day. I've had three things happen while I was preparing this statement. So it's gotten to where I can't go home anymore, and I'm afraid to open my front door. I'm not asking for privilege. I'm not asking for special luxury. I'm asking for safety. So I'm imploring you for a transfer voucher today that actually takes my PVB to a tenant-based voucher. I'm just scared because the situation is deteriorating every day and what happens if nothing changes. So you have the power to not only give me relief, but protection. And please help me get to safety. Thank you. Is there a way that I could?

3:58Speaker 5

Thank you for your comments. We'll have staff follow up with you following this meeting. Thank you very much.

4:01Speaker 1

Oh, I have an incident package of reports, witness statements for the past couple of times this has happened.

4:11Speaker 1

So I have for you and for, okay, thank you very much.

4:17Speaker 11

Very sorry to hear about your situation.

4:21Speaker 12

Any additional general public comment in the room?

4:32 – 6:34Speaker 8

Good evening through the chair. Happy holidays. I'm Archbishop Gregory Richardson. Wish you well. One of my concerns here today is while attending a support team for fentanyl, what's happened in the meeting, they have a lot of different faith leaders. You have city staff leaders. You have Department of Health leaders. You have CBOs. You have sheriff's departments. You have police department predicting 600 deaths by the end of the year from fentanyl. The majority of these individuals, probably 75% are black, dying. So the prediction, what it means is probably four a night will be passing, not just black. The second population, I think, was Hispanic, then Asians. This is a dire emergency. People are dying in the streets of San Francisco every night. Fentanyl is just one of the problems that leads to other narcotics and other things that are not being addressed. So by working with the faith-based community, I was asked to attend this meeting trying to find solutions for some of these provisional deaths that can take place, don't have to take place. So I'll be back with some more information from the council, from some of the churches, on how you may be able to assist in stopping deaths on the streets of San Francisco. Anyway, Happy New Year, I guess, or Merry Christmas, Happy Kwanzaa, and all that stuff. Thank you so much.

6:34Speaker 11

Thank you for your comments.

6:42 – 8:43Speaker 9

Yes, good morning, commissioners. The last time I was here was on the September date when you had a special meeting. That was on a Friday. And I got a first time to talk to Shoemaker and the new director. And y'all spoke. Well, no. I think you had left. So they had stopped the meeting. They were supposed to talk about the Plaza East. Did y'all ever talk about Plaza East, that item that was on the agenda on September the 12th? because that's in my community, which we have six sites. We've got six housing authority sites in my community. But the main one I'm talking right now is Plaza East. Have you all got any information about Plaza East? Because I've been hearing a lot of things about Plaza East. I understand that you guys manage it and own property and working with Plaza East, not no outside developers. And the developers have changed. There's a whole lot of changes on there. I guess you could tell me later. You can't talk right now. So basically, that was my concern. And then when I found out, someone called me and said, hey, they're having another special meeting today. Oh, another special meeting? So I thought that that would be on the agenda, but it's not. What I'll do is sit over here and rest and wait till I hear something that I could comment on. But I would like to know what was the follow up on Plaza East, because that is the projects. And then you got Hayes Valley. And so you've got six of them that I will be coming to you at another date to talk about what's happening in the Fillmore, which we call the Fill no more. But we're trying to put the Fill back in the more. By the way, I wanted to announce that I will be having a community meeting at Rosa Parks on Thursday, 6 p.m. Everyone is welcome. And we'll be talking about a lot of issues, particularly about Plaza East. Okay, thank you.

8:43 – 9:15Speaker 11

Thank you, Mr. Rice. Just to allay any confusion, the reason why we're having a special meeting is the timing of our regular scheduled meeting overlaps the Thanksgiving holiday, and there'll be a similar problem with our December meeting. So the special meeting isn't necessarily because of any urgency. So sorry for any confusion related to that. And I'm hopeful that our interim director, interim executive director, may address the questions around what's happening with Plaza East during his acting executive director's report, just in terms of meetings that are occurring then.

9:20 – 9:41Speaker 12

Thank you. Any additional general public comment in the room or online? OK, we can close general public comment. Item six is the tenant representative report. Anyone from CCSD or PHCA in the room or online that would like to give a report to the board?

9:42 – 11:27Speaker 7

Hello. Good morning, commissioners. Good morning. My name is Michael Zorns. I'm the president of Citywide Council, CCSD. In the spirit of the holidays, I come to you with no complaints today. Just wanted to fill you in on what we've been doing lately as an organization. We do meet the last Thursday of every month. Our board meetings are at 11 and our general meetings are at 12. So we'd like to invite you guys to come out sometime if possible. We've been trying to get attendance back up ever since COVID hit. We've been struggling with that. So we're trying everything from lunches to at least snacks every time. Every meeting, we've had guest speakers, Seniors in Disability Action, Housing Rights Commission, et cetera. And last month, we had our first annual Healing to Lead Retreat at Tunnel Tops Park in the Presidio, focusing on ways that we as leaders can actively engage in self-care so that we can be better leaders and be there for our residents. The MOU committee has begun the process of having all MOUs renewed in the first quarter of 2026. They all were, because of COVID again, were still playing catch up and they all lapsed. So they're still in effect, but we just need to renew them. Our election cycle will be in full swing beginning April 2026 with all of our buildings again, all 17 buildings. We're working on re-affiliating with the buildings such as 491 31st Avenue, 25 Sanchez, and Clementina, who have disaffiliated with CCSD, but we're hoping to bring them back. And we also created a new form, a RIF, not the reduction in force, but the resident interaction form. So all of the buildings are going to start using this form. And we can track the number of residents that we've helped and what the cases were and causes were. And then we can come back and report that to you all so you can see that we do bring value. Thank you.

11:34Speaker 12

Thank you, Michael. We can open for public comment on item number six. Is there any public comment?

11:40 – 13:44Speaker 9

Yes, I have questions. And I'm very curious about the PHTA, Public Tenants Association. Now, you know, I go way back 20 years with the PHTA. And I think they still got the same officers in there with the PHTA, Public Housing Tenants Association. They're supposed to be representing the public housing all over citywide. So I don't know why they're not here. They wasn't here the last week. So in this new year coming, we want to update from the PHTA, what's happening with the public housing city-wise, specifically the six that are in the Western addition over in Hunter's Point. Now, you know, I was there when they created the Hunter's Point. Newsom and Fred Blackwell all through those projects on what they call a March Madness. And they use my videos, I think, to get some funding for City Hall. But the bottom line is I go way, way, way back. And now I'm here today. The San Francisco Housing Authority looks so different. I recognize one sister that's been here for them. She remembered back in the days when I was up in Hunnis Point. But bottom line, we got changes. Shoemaker and Adams, everything has flip-flopped. And we're going to see if we can bring it to the top. uh my name is ace i'm on the case and i will be into public housing in this upcoming year i want you to know that i'll be coming down on a regular basis and talking to this new uh establishment and try to find out what's going on in the public housing in san francisco okay thank you very much looking forward to it ace i bet you are i am i am i am all right um any other comments in verse or otherwise

13:45 – 13:59Speaker 12

on Item 6. Okay. Closing public comment for Item 6. Item 7 is the Acting Executive Director's Report. We have the General Communications for the Acting ED, Daniel Adams.

14:00 – 19:53Speaker 5

Thank you, Bennett. Just a few items for consideration this morning per your request, President Shoemaker. Updates on Plaza East. I did have an initial meeting with tenant representatives a few weeks ago. Our staff meet with our new property management firm twice a week to ensure that we're providing good property management at the site. Staff also meet with the services team on a weekly basis to ensure that the service provision is happening in a coordinated manner. think as we mentioned before we're finishing up work on repair of some vacant units and this commission approved a contract for a painting scope that will start after the after the rainy season so exterior repair and paint work so those are the updates I have on Plaza East a few other items to note In terms of the government has reopened, as you may have seen. And we had in our initial meeting with our HUD representative to really highlight a couple of key issues that I want this commission to be aware of. First of all, as you... probably remember the emergency housing voucher program that was originally funded through 2030 has been cut back or funding will end at the end of calendar year next year. And so we have over 900 households with emergency housing vouchers who will need to find alternative housing situations because the funding is going to run out for that program. Obviously, this is part of our contingency planning work that we do in the face of a number of federal threats to funding with the mayor's office and budget office. But critical to our ability to address this is our ability to provide a priority for these households in our project-based voucher program so that folks can be relocated into permanent housing under our project-based voucher program. And we've requested a waiver of HUD to allow us that prioritization. We have yet to hear back. And so one of our key priorities is to get approval from HUD for that prioritization. So as vacancies happen in our portfolio, we're able to move emergency housing voucher holders into project-based voucher units. So we brought that up with our HUD representative. The second level of concern that we have is around shortfall. So the Housing Authority is in shortfall for this calendar year, prompted in part because HUD swept reserves from the Housing Authority at the commencement of this year to address shortfalls around the country. This is a process that they go through on an annual basis. And so we have requests pending with HUD's shortfall team to provide either funding to address that shortfall, or permission to use our reserves to cover the shortfall and then get reimbursed afterwards. So that's priority number two on our list in our dealings with HUD. And finally, not a request of HUD, but something we're monitoring, is just what the budget will look like for next year. As part of the reopening, they did a very time-limited continuing resolution, I believe is the term of art, funding through January, but we are still waiting to hear funding levels for next year. So all of these issues we will be tracking very closely and bringing updates to you all as we receive more information. Finally, I wanted to just mention very briefly, again, as you all know, as of July summertime, we have started a process to look at how we integrate the functions of the Housing Authority with the Mayor's Office of Housing and Community Development. And this work has only accelerated now that I serve in a dual role at both agencies. This was work that was called out when the city stepped in in 2019 and 2020 to cure a potential default with HUD. And through that process, the city entered into a MOU with the Housing Authority, whereby the city assumed responsibility for the functions of the Housing Authority. Then the pandemic hit, the world went crazy, but we're picking up on that intention and really looking at ways in which we can ensure that we're better coordinated, that the organizations are supporting and building off the work of each other. The Housing Authority will always retain separate legal status and will have a separate commission, so that's not at play here. But rather, how do we really ensure that the shared goals are pursued in a coordinated, integrated fashion? And to that end, we're looking at some ways in which the city can assist with administrative oversight, for instance, like IT. We're looking at ways the city attorney's office can provide some general counsel services to the housing authority. And we've had the controller's office initiate and conduct a review of the project-based voucher program to really look at how we're ensuring good communication and coordination with our housing providers who really oversee the properties where we have project-based vouchers. I'm very pleased to report we have some initial, very early draft from the controller's office, which outlines I think, first and foremost, some very recent improvement in the management of that program and some recommendations for how we can even do better moving forward. So I just want to call that work out. And in the coming months, we'll be back in front of you to present some results from that review and policy updates for your consideration and understanding. So those are my updates today. Thank you.

19:58Speaker 12

Thank you, Dan. Opening for public comment on item seven. Is there any public comment?

20:04 – 22:10Speaker 9

Yes. Well, Mr. Adams, you're looking good over with the suit. You look like executive now. I'm just a little concerned, and maybe it's just me, that the city and county have, there's no reflection on you, have to have an individual with dual positions on housing authority? Mayor's Office of Housing Development. Those are two big developments. I'm sure you can handle it now. But my question is, I'm asking for a report from the Housing Authority, PHTA, on what's going on with public housing with the six sites. It's in the Hayes Valley Plaza East, West Side, A couple of senior buildings and the other one up a street there. So I'm concerned about what's going on and why isn't the PHTA representing these residents? Now, at the Plaza East, you got new developers out there, new management. You got everything is new there all these years with the turnover. And here we are. with the same problems in the Western edition. And I won't go over all of them, because I don't have time. And I'm trying to stick to the time limit. But I need an overall. report on the projects in the Western Edition as soon as possible. I know it's not going to happen until next year, but next year we need to have a conference or a workshop dealing with the public housing issues in the Western Edition, which there are many. My name is Ace, and I'm on the case in the Fillmore. But the housing authority situation is out of control. But I'm not going to be here to just barrel down on you. But I could bring you information to show that they're out of control. And where is the PHTA? That's my big question. They need elections.

22:14Speaker 11

Any commissioner's questions, maybe? Is that all right? Any questions for Director Adams on his presentation?

22:22 – 23:00Speaker 3

No, no, no. I appreciate the update and the interest in really sort of looking at what are the shared sort of resources because I think it is helpful because there is an interconnectedness. And I think that when we don't acknowledge that and work together with that, then we end up with gaps and we end up with some unfortunate situations of, that's not us, that's them. No, that's not them, that's us. And in the end, what happens is that we are not as sort of coordinated in resident services. So I do really appreciate you looking at that.

23:03 – 23:21Speaker 11

Questions on? Okay. Just a clarifying question. I get a little confused about our federal fiscal year versus the calendar year. And you said we're a shortfall for the calendar year. Is that how HUD evaluates this budget deficit is through the end of December?

23:22Speaker 5

That's correct.

23:23 – 23:39Speaker 11

OK. But the emergency housing vouchers, is that on a September 30th timeline? That's correct. OK. So they're just on separate timelines for whatever reason. OK. That's my understanding. All right. Thanks for clarifying. All right. Thank you, Ms. Raj.

23:41Speaker 12

Last call for public comment on item number seven.

23:53 – 25:52Speaker 8

Archbishop Gregory Richardson, thank you very much for your report, Mr. Director Adams. I would say that HUD is changing its rules probably next year. What you see today may not exist next year. You can tell that by the SNAP program where it's been announced that that will have to be reapplied for by everyone that's on it, especially the immigrants. But those type of segments coming from the president himself lets me know that the same situation is for every federal agency with the layoffs and with the different changes in administration. Especially now, I know this is not a political, but when you have Nancy Pelosi leaving the scene who's going to be a great loss to the city and county for resources. I think you might think about this ahead of time, putting out RFPs just to be having support systems in place to do the work at a day's notice with this administration. Because they're not going to be waiting around for anything. I think decisions have been made already. And I think if we are progressive in a positive way, it could benefit all the residents of public housing. Because they haven't really dropped all the necessary ways and means they're trying to admit. But just get ready for a storm. Because we know next year is going to be very difficult for us. So prepare for making sure that you're in position before it happens.

26:05 – 26:53Speaker 6

Hi. So I'm sure that you all will be, the housing authority, Dan, will be very busy trying to deal with the changes that are coming. But what I'd like to see is, and I haven't heard this mentioned, is what is the plan to prepare the tenants for these changes? Are they going to be made aware that these changes are coming? Or is it just going to be we're going to get a notice and, no, you can't, right? So hopefully there is a plan, somebody to do community engagement and share resources just in case so people will be prepared and it won't just be a last minute, this is what it is and this is what it's going to be. Thank you.

26:53 – 27:05Speaker 11

Is it all right to ask a question at this point of the speaker? Sure. Yeah. Sorry, I didn't catch your name. Belinda, did you have a specific set of changes you were concerned about in particular? Is it the?

27:06 – 27:25Speaker 6

Well, the cut in funding, right? So when the funds are cut, it affects everybody. And the ability to have vouchers to give to people. So if these vouchers run out, or the 900 people that have these emergency vouchers, what happens when these changes?

27:26 – 29:30Speaker 11

Thank you for the comment. I appreciate it. So for those of you that were at our budget meeting, we did have a beginning of a conversation that some of you may have had the chance to hear about the emergency housing voucher situation and staff's efforts to do what Director Adams described, which is to make sure that each of those folks had an opportunity to move into the project-based voucher program and address that situation. We also reviewed the various proposals from the House, the Senate, and the administration's proposal for the budget and what the potential implications were. And there are a bunch of policy language that I think the speaker before was also referencing that have to do with sort of recertifications, the role of mixed status households, which is the terminology being used by the administration to refer to folks who are sort of some folks are citizens and other folks are non-citizens. So we've had the beginnings of a conversation about that at this level. A lot of that work is, in fact, at the level of the staff. And so I would just turn to Mr. Adams and say, I think we're all expecting that based on that budget conversation and the like that you guys are inactive. planning work around that and just assuming based on, I'm sorry, Belinda, I don't know your last name, that you guys are in fact working on that and that when we get more clarity, we will communicate. I think the reason why we haven't asked staff to make a communication to residents right now is because the situation reigns from the completely catastrophic to the slightly catastrophic. And we're sort of, I think, hoping that we have more clarity before we send out communications and our staff sends out communications. We know it's going to be alarming one way or the other, but we'd like to make sure that we have more information before people are alerted to what in specific they need to do. And I think whatever it is, it's not going to be something that the housing authority itself is responsible for in terms of why it's occurring, but will be responsible for in terms of making sure we have effective communication, I'm sure.

29:31 – 30:05Speaker 5

And yes, and just to add that, I mean, we are trying to balance being timely with our communications to all of our constituents, at the same time not wanting to generate anxiety, undue anxiety when the situation is so fluid. We have provided some notice to EHV households of impending changes to the program. And as we're doing active contingency planning now, in collaboration with the city, looking at all the federal uncertainty that's unfolding over the next years.

30:05Speaker 11

Thank you. Thank you, Dr. Adams. And thank you for the question and comment, Ms. Belinda.

30:13Speaker 9

The phone's on silent.

30:17 – 30:48Speaker 12

I do not see any additional public comment for item number seven. Closing public comment on item number eight is regular business consent items. We have item 8A for the commission regular meeting minutes of our last commission meeting on October 23, 2025. Would commissioners like to pull this item for further discussion? Then we can open for public comment on the consent agenda. Is there any public comment? Great. We can ask for a motion for the second.

30:50Speaker 10

Second the motion. Thank you.

30:51Speaker 12

And a roll call vote. Commissioner Pikes? Aye. Commissioner Kim?

30:55Speaker 12

Commissioner Satili?

30:57 – 31:30Speaker 12

Commissioner Cantino is absent. And President Shoemaker? Aye. Thank you. Item 9 is the regular business action items. Item 9A, this is the resolution approving and authorizing the acting executive director to submit the Section 8 Management Assessment Program certification to the United States Department of Housing and Urban Development for fiscal year end 2025. And this is going to be presented by Joe Mueller, our senior performance analyst, and Kendra Crawford, our housing operations director. And SFGov TV, we do have some slides for this item. Thank you.

31:31Speaker 2

Good morning, commissioners.

31:32Speaker 10

Good morning. Good morning.

31:34 – 33:50Speaker 2

The Section 8 Management Assessment Program, or as we call CMAP, is HUD's performance measurement tool so that they know how the housing authorities are doing. PHAs are required to submit self-certifications to HUD within 60 days after the fiscal year. Our fiscal year ends September 30th. The HUD field office will use the certified data and data from the HUD systems to issue a final score and performance rating within 120 days. A high-performing rating is 90% or higher, standard performer rating is 61% to 89%, and trouble is 60% or less. High-performing PHAs may be given competitive advantage under notices of funding availability, and troubled performer ratings trigger corrective actions by HUD, potential on-site reviews, and possibly impacts ability to gain funding or flexibilities. For fiscal year September 30 of 2025, the housing authority will submit a certification that reflects 145 points with a compliance rate of 95%. This will give us a rate of a high performer. I would like to point you all to the executive summary that shows the trending from 2016 to now. And as we talk about this, so coming out of COVID, Housing Authority went into troubled status. And so that meant that we needed to catch up on some things. So we work closely with our contractors, CVR and PIM, and we really appreciate the hard work that they put into this. So with that work, We went from standard and now to high performer. And so what helped us to do this was identifying where we were getting zeros in the CMAP and pulling those scores up. And so we started meeting weekly sometimes, monthly, to ensure that where we were getting zeros, we were receiving scores. So we have Joe here who can speak more in depth on this.

33:54 – 58:39Speaker 4

Hi, good afternoon, or good morning, I guess, commissioners. We're kind of right in that middle zone where I'm not really sure which way to go. All righty. So Ben, if you could pull up the slides, please. So we've got a summary here of all of the 15, or I guess the 14 indicators along with the 15th bonus indicator. I know that this is the first time that a lot of you will be seeing any of this. So I've taken the time to kind of put together what the standard is for each indicator, what the tenant impact of each indicator is, and then, as Kendra mentioned, to kind of show our trending year over year. as we've gone from, in 2023, troubled status to last year standard to then this year submitting as high performer. After completing our review, as Kendra mentioned, we will be recommending and requesting approval to submit as a high-performing agency with a score of 95%. And then before getting into the presentation, I'd like to acknowledge former CEO Tanya Ledejew for all of her hard work getting us to this point by instilling data-driven practices and a culture of accountability at the Housing Authority. I'd also like to acknowledge Acting Director Dan Adams for helping us to continue these practices during this period of transition. If we can go to the first slide, please, Bennett. So indicator one, we scored 15 out of 15 points on this indicator. And this is about selection from the waiting list. So this is the process that people are selected off of the waiting list and then go through the process of being admitted into the program. So the standard that we're being tested against is that there are written policies for selecting applicants from the waiting list, and that we can demonstrate that at least 98% of the tested households were selected in accordance with these policies. And so the tenant impact here is just making sure that we are following the correct procedures off of the wait list for the tenants, making sure that everybody who's been applied, once they reach the top of that list, are being drawn in the correct order and then given the opportunity to receive a voucher or a project-based unit and lease that unit up. So as you can see, trending back to 2023, we have scored continuously at the full 15 points on this indicator. And this year, we've demonstrated our compliance on 100% of the files reviewed. So we are over that 98% threshold. Next slide, please. So indicator two, we're looking at rent reasonableness. So what this is doing is testing units and making sure that we have adequate written method for determining reasonable rent for the subsidized units relative to market rate unsubsidized units. This has to be done at initial leasing, at rent increases, and if there's a 10% decrease in fair market rents. So this is something that's done every year for all of the project-based units when rent increases are requested, and then continuously throughout the year for tenant-based units as they're either leasing up, if there's rent increases, so on and so forth. And so it goes to follow that the tenant impact is to make sure that they are being charged a reasonable rent for their subsidized unit as it relates to comparable unsubsidized units on the open market. And on this one, we have once again demonstrated a 100% compliance rate and will be receiving 20 points the full allotment as we have been consistently since 2023. So this next indicator, indicator three, is looking at the determination of adjusted income. So every year at their annual recertification or with new admission to the program, tenants will submit their income documents, whether that's pay stubs, benefits letters, anything that shows what the income of that household is. And then we will go through and calculate what their adjusted income is, making allowances for if they're elderly or disabled, if they have any dependents, if they have any household medical expenses. And then that adjusted income is what is used to calculate what their tenant portion of the rent will be. So on this indicator, our review indicates that we will receive 15 out of the full allotment of 20 points. The cutoff to get to the full 20 out of 20 points is that 90% of the tested files meet this demonstration. um this year we our review showed that we are at 89.4 percent of the tested files so we are almost at that full or full point status but we're not quite there if you look at the trending year over year you can see that there has been continuous improvement on this metric from 2023 where we scored zero points to last year where we scored 15 points with a score of 80.9%. And then this year where we're again scoring 15%, but with a much higher score of 89.4%. So as part of our review, we went through and tested all of these files and made sure that we were noting down what was being calculated incorrectly on the files that didn't pass QC review. We went ahead and made those corrections already. So anything that was discovered to be incorrect on our initial review has already been corrected. And then as part of our plan to improve this score and continue to improve the score as we've done year over year, we'll be doing additional training on just making sure that income is being calculated correctly. And then we've also implemented an additional layer of quality control that we are now beginning for fiscal year 2026. We've already started the first month of this, and this will be ongoing monthly throughout the year. Next slide, please. So indicator four is looking at the utility allowance schedule. This one's very straightforward. HUD is asking if we have conducted a utility allowance study, if we have taken that utility allowance to be approved at commission, and then if we have implemented that utility allowance each year. So this one we've continuously gotten five points at going back to 2023. We will continue to get five points added in 2025. And there's really not a whole lot to say about this one. It's pretty self-explanatory. Next slide, please. So indicator five, this is looking at quality control inspections. So what an HQS quality control inspection is, is after an inspection has occurred, there is then a supervisor who will go out and sort of reinspect that unit to make sure that they are coming to the same conclusion on the status of that first inspection as the initial inspector did. so the it's basically making sure that the same standards are being applied consistently across all inspectors across all units throughout the year again similar to the last one we have consistently scored five points on this metric going back to 2023 we anticipate to continue scoring full points on this metric going forward um And yes, the tenant impact here is that, again, tenants will continue to reside in safe and habitable units, and that all the units are being held to the same standard. So indicator six is, again, related to inspections, but this one's a little bit different. So where the first indicator, indicator five that I just mentioned, is making sure that the same HQS standards are being applied consistently across all inspections, this indicator six is now looking at what is done on the authority side when an inspection doesn't pass. So what is the follow-up that we're conducting? um and so if you look at the trending line you can see that this is the first year since 2023 that we've scored points on there this has been a significant push this year to make sure that we are up to date on our enforcement and the main change that we've made this year from the last couple of years is that we've updated our scheduling in how the the follow-up inspections and the enforcement is done And then we've added in quality control metrics to ensure that these reinspections are done in a timely manner, and then again to make sure that nothing is slipping through the cracks. So the standard is that it has to be reinspected within 24 hours for a life-threatening or an emergency failure, and within 30 days for a standard regular type of failure. I guess a non-life-threatening is a better way to put that. But this additional layer of QC in the scheduling has allowed us to be in 100% compliance for the tested files on this metric throughout the year. All right, and then indicator seven, expanding housing opportunities. This is looking at materials that are given to tenants on lease up and making sure that, or I guess they're given to participants on lease up and making sure that they have information on areas throughout the city where they're lower poverty and HUD designated high opportunity areas. So what qualifies as a high opportunity area is a place that has access to services, job opportunities, schools, and transportation. And so all of that information we include in our briefing packet. We have information on that on our website as well. And so the goal here is to make sure that tenants have additional information as they're going into their housing search, just to make sure that they're moving into an area or have the opportunity to move into an area that best suits their needs as they see them themselves. And so I'll get a little bit more into this later on on the bonus indicator on deconcentration, but we will be scoring five points on this metric. We've scored five points on this metric in the past and anticipate continuing to score five points moving forward. Indicator eight is looking at our payment standards. And once again, just kind of like indicator for utility allowances, this one's very straightforward. It's looking to make sure that the payment standards that we've put forth are in line with the HUD fair market rents that are posted each year, that we are applying these payment standards consistently across the board, and that we've gone to the commission for approval on these payment standards. So again, there's not really a whole lot else to say here. We scored five points continuously. We will anticipate to continue to score five points here. All right, so these next handful of indicators are all ones that we get our reporting on from HUD. They have their system in PIC. which is, I need to get the acronym for you. I'm sorry I don't have that written down. But it is the HUD reporting system where all of our data is shared with HUD. And then they use the data that is shared with them for them to then give us our scores on these next handful of indicators. Indicators 9, 10, 11. 12, and 14 all require a reporting rate with HUD over 95% to be able to receive any points. And what that means is that our system and HUD's system show within 95% the same number of participants. So the reporting rate is looking at how many people HUD says that we have in our program compared to how many people we say that we have in our program and making sure that it's in alignment. I'll get more into the quality control and the improvements that we've put in place around our reporting rate a little bit later in the presentation. But our reporting rate currently sits at 100%. So then looking now specifically at Indicator 9, this is looking at annual reexaminations and ensuring that they have been completed for participants within the last 12 months, as is the obligations, as is the program standard. There's been a significant focus this year on improving our rate of annual reexamination compliance. And if you look at the trending box, you can see that this is the first time that we've received points in this category since we've been tracking this or since we've got it up on the board for 2023. This year, there was a lot of focus put into this metric. We've done weekly meetings with our contractors to strategize around how we can improve our completion percentage and how we can get more people back into compliance with their annual reexaminations. Some of the changes that we've made this year include sending out our annual re-examination notices a little bit earlier to give participants a bit more time to complete their re-examinations, and then also using a HUD-approved streamlined annual re-examination process for participants that are on 100% fixed income. Both of these have helped us raise our completion percentage from we were at 80% at the end of fiscal year 2023 and we're now at 92% right now. So there's been significant improvements year over year. Using these same methods, we expect to continue to see this number rise. Our goal is to reach at least 95% for next year since that will be the threshold to receive full points in this category. but then also just as good program practices to make sure that everyone's in compliance with their annual re-examination. Next slide, please. Thank you. So indicator 10. So earlier I had mentioned the adjusted income calculation. Indicator 10 is slightly different from the adjusted income calculation, but it's taking that adjusted income and then making sure that we're using the correct standard to calculate what the tenant's share of the rent is. So the HUD standard is that 30% of a household's adjusted monthly income will be that tenant's portion of rent for the month. And so this is just looking across the board. Are we using that 30% marker for each certification to calculate the tenant's rent portion? And we're at 100% compliance on this one. We scored five points last year. We project to score five points this year and moving forward into the future. This next indicator, 11, is looking at pre-contract HQS inspections, so housing quality standards. I'm sorry for not defining that acronym earlier when I had mentioned it. But what we are doing here is looking to make sure that before a tenant moves into a unit, that unit has been inspected. It meets the HQS standard. which will next year be moving to INSPIRE. So I think the wording on this will change for the next time that we submit CMAP. But for this previous fiscal year, we were still on the HQS standard. And the goal here is to make sure that even as people are moving into their units, they're up to the proper standard, that there's no health and safety risks in these new units that the tenants are moving into. We do have the annual HQS that's being conducted, which is the next indicator. But this one is looking at even before we get to that annual period, have these units been inspected? Are they up to the health and safety standard? And again, we received five points last year, five points this year, and anticipate receiving five points moving forward. Pardon me. So this next indicator, 12, is the final one on inspections. And this is looking at annual HQS. So the previous indicator was on initial. This is on annual. So after the tenant has been admitted to the program and they're living in their unit, we know that the unit is up to the HQS standard at move-in because we've been inspecting it. This is ensuring that on the tenant-based side of the program that these units are being inspected annually moving forward. and that we are ensuring that they are still up to that same standard of health and safety. As you can see, we received zero points on this indicator last year and the previous year. So we've made significant changes to our process on scheduling inspections for FY 2025 in order to correct some of the deficiencies that we had previously and be able to receive full points this year. So we've changed our process around scheduling our inspections. and have done significant staff training on how to schedule inspections, how to make sure that everything is entered properly, and that way we can ensure compliance moving forward. And so we've seen significant improvements here that have held steady since we have implemented them and anticipate to see them holding steady as well into the future, anticipating to receive full points here as well moving forward. So thank you for bearing with me. I've got just a couple more here. Indicator 13 is looking at lease up and ensuring that 98% of either our allocated budget or our allocated units are being utilized on an annual basis. We meet with HUD very regularly to ensure that we are in compliance with this indicator. We've done our annual leasing plans. Like I mentioned, we meet monthly with HUD. I guess prior to the shutdown, we were meeting monthly with HUD to go over our utilization, go over our budget, and look at our two-year tool, which is how we can budget our finances and our units month over month in the two-year cycle to ensure that we are using our resources in an effective manner to make sure that we are both leasing up the maximum amount of participants that we're able to, and then also providing the correct level of support to the participants that are currently in our program. And so this one, we've consistently received 20 points and project to continue receiving 20 points moving forward. OK, so then indicator 14, which is the last of the regular indicators, we're projecting to receive 8 out of 10 points this year, which is an improvement over the 5 out of 10 last year and the 0 out of 10 the previous year. And this is looking at our family self-sufficiency program. So I'm sure that you all have heard a lot about our FSS program up to this point. There's been a large focus this year on making our program more robust. making sure that more tenants are aware that this program is available, and being able to get tenants enrolled into this program who are interested. So there's two components to this indicator. The first one is looking at our enrollments. So there's a mandatory number of enrollees that each housing authority is required to have. And we are looking at the HUD standard is 70% of the required slots are filled. We are just under that. We are at, I believe, it was 64%. So we are making significant gains on that side. And then the second aspect is looking at how many of our enrolled participants have an escrow balance. And that needs to be over 30%, which we are well over. We are at 46%. of enrollees with an escrow balance. So where we are missing points on this indicator is on the overall enrollee count. We don't have enough of our mandatory slots filled. And so what we are doing to correct this is we've already created a monitoring dashboard where we're looking at what our mandatory number of slots is, how many participants we have enrolled, and then identifying where there's any discrepancies. So where HUD says that we might have x number, we might say that we have y number, and then figuring out why those two numbers are different and reconciling them. We're additionally doing internal reconciling just to make sure that our numbers are consistent across our system in order to ensure consistent reporting. And then we're also just going to continue the enrolling practices that we've already seen working over these last couple of years as we've increased our score from zero points to now eight points out of 10. Next slide, please. And so then the last indicator that we look at each year is this indicator 15. This is a bonus indicator. It's looking at household deconcentration. And what that means is when households are either being admitted to or are moving from HUD-defined high poverty areas into HUD-defined low poverty areas, where the poverty rate is less than 20%. And we're looking at the percentage of both newly admitted households and then specifically families with children that are moving into those low poverty areas. Since 2023, we have been able to receive the full available five points on this indicator, which demonstrates that calling back to indicator seven, our expanding housing opportunities indicator, It shows that the work that we are doing on the front end is working, as well as some of the practices that we put in place around PBVs, where we're making sure that we're trying to award these project-based units into areas that are HUD-designated high opportunity areas. So we've received five points continuously. We are hoping to continue receiving five points, although I will give the caveat that there is a year over year aspect on this. So as we've been improving, you have to get a continuously better percentage each year. So there will be a point where we'll kind of be at an asymptotic line where you won't be able to increase it further year over year. So at that point, we might stop receiving the full five points. But I don't foresee that being in the next year. And then final slide, please. So now what I want to do is just kind of Kendra had called back to our historical scores over the last couple of years, and I've been referencing that throughout this presentation. What I want to do is kind of look at the changes that we've made since we've been doing this process and kind of highlight some of the changes that we've made that have been working and a lot of the work that's gone into this on our side to make sure that we've been able to move from that troubled status now all the way up to high performer status. The first thing, then arguably the most important thing that we did, was look at our reporting rate. So as you recall, in 2023, we were in troubled status. A lot of that was driven by the fact that we were unable to receive any points for the HUD calculated fields because we didn't meet that reporting rate standard. We were down around 80% on our reporting rate. The HUD standard is 95%. And so we fell well short of where we needed to be to receive points. And by missing out on those points, that is ultimately what led us to be in troubled status. To correct that, what we did is we began weekly meetings with our contractors. First, to identify where these issues and discrepancies were coming from and identify how we can correct them. And then second, to look at the backlog of work that needed to be done. We had gone through numerous transitions on the contractor side. around the period of time where our reporting rate fell. And a lot of that was due to a backlog of work that needed to be completed. So we were looking at that backlog and trying to come up with a methodical way to get through that backlog in a way that would allow us to do it correctly, but also quickly. There were numerous issues that were encountered, such as changes in head of household that hadn't been reported to HUD, end of participations that weren't communicated, and new admissions that had received either errors when we were uploading them to HUD system that needed to be addressed, issues of that sort. So through this reconciling, which we had done on a weekly basis, we were able to bring our score from that 80% up to now 100%. So that means that there is agreement between our system and HUD system in who is in our program. By doing that work, just that step alone allowed us to be able to receive points for indicators 9 through 14, which we had missed out on previously. And that's the biggest driver that led us from troubled status in 23 to standard status in 24.

58:42Speaker 11

There were some additions. I think we're getting the picture. I don't know that we need to go through each of the bullet points at this point. OK.

58:47 – 59:39Speaker 4

Sounds good. I think then that the last thing that I'd like to highlight is just to emphasize that we've now implemented a monthly CMAP review on our own, where we are looking at all of these 14 indicators every single month, doing a miniature review. And then that has shown that there That is shown to be predictive of what our score will be at the end of the year. It allows us to catch these errors before they are submitted and make the corrections before there is any impact on the tenants or on the housing authority side. And in doing that, I think that has also been a key driver in how we've improved our score from troubled to high performer now, and then what will be important to allowing us to maintain this high performer status going forward. Thank you. Thank you. Sorry, I know that was a lot of information. It's all good. It's all good.

59:40Speaker 11

It's hard to know what to skip over. Appreciate it.

59:46 – 1:00:19Speaker 2

So thank you all for indulging us as we explain how we got to high performer. What we did not want is for eyebrows to go up, right? We want you to understand why we're saying we're high performer and how we got to that. So this request is for this board to adopt the CMAP certification for fiscal year in 2025 effective immediately. and authorize our acting executive director to submit the CMAP to HUD.

1:00:23Speaker 12

Any additional comments from commissioners regarding that request?

1:00:28 – 1:02:30Speaker 3

I might. First of all, I just want to say that I so, so appreciate this presentation. It's been a very long time since we have had this sort of amount of information and data to go through. And I do really very much appreciate, I know it took some time, but I do really appreciate that the presentation was built in such a way that each indicator has the standard and then the impact and the trend. It may not look like it, but I'm so super happy about this presentation and so, so appreciate it. So thank you for doing that, and it's just really very helpful. Just going forward, if I might ask, not trying to get into any of the operational sort of areas, but it would be helpful. I know that there's data that's being tracked in sort of an appropriate cadence as the acting director sort of decides and makes sense. We'd just really like to see for each of these indicators, what is the metric that is being tracked that sort of indicates where we are, how we're doing would be kind of helpful, I think. And then it would also be helpful to know who the responsible, who sort of the initial party, the responsible party is for each of these different metrics. Just so that me and my role and our role can kind of understand, okay, what are the sort of, if there's a policy issue that needs to be amended, oh, it's at this level that needs to happen. What is it that's a monitoring issue versus an action issue would be kind of helpful information. I think to know, and I do really appreciate the plan of correction and the things that have been done and will continue to happen. So anyways, I just thought it was a great presentation, so thank you so much for pulling it together.

1:02:32Speaker 11

Other commissioners' comments or questions?

1:02:34 – 1:02:56Speaker 10

Yeah, I have a comment. Myself, too, I really appreciate it. I'm falling asleep, but everything that you mentioned here, Because I do understand the basic and fundamental of everything that you say. But I really appreciate a lot of work. But thank you so much. I just want to say thank you. I appreciate it.

1:02:59Speaker 12

Mr. Pikes, any comments?

1:03:01 – 1:05:45Speaker 11

OK. So I'll just echo, I think, our congratulations on all the progress. It's really quite wonderful to be at this place. And I feel like... I feel confident that we're going to be supporting this resolution and it really is wonderful to be in a place to be a high performing agency. I know for staff this has been a long time coming and so it's a wonderful thing to see and congratulations on that. I want to echo the comment of my fellow commissioner around the data and maybe just give you my Two cents on it. I think it's very helpful, and maybe this was the right presentation for this year, but going forward, it's hard to actually contextualize the data in the absence of numbers. So when we say we're trying to reach our goal for FSS, I don't know whether there are 10 families or two. or 200. So I feel like in the next time we have this presentation, I'd like to see the metric for each number alongside it. And I think if you're going to present it to us again, we don't need to have a historical necessarily. But for this year and going forward, I think what you're saying is consistent with that. Because I think I'm having a hard time understanding it. And I think it makes it difficult to us to understand whether there's a policy issue underlying it, which is where we are as commissioners, I think, in terms of what we're trying to understand. I'll give you a couple examples of things that I would be interested in understanding better. I don't know whether the families that are moving into low poverty concentration census tracts are staying in those concentrated, those low poverty tracts. Are they succeeding? Which means to me that they're staying in those tracts for more than a year. Do we know anything about what they're experiencing in those low poverty tracts? Is there anything that we're doing other than tracking that they moved there? I don't know what to make of this. So it's wonderful that there's a bonus point. But there's a whole body of information and research around whether this is having success and what are we measuring it for. And just getting a bonus point without knowing whether it's helping the families involved, to me, I don't know whether we ought to be supporting this effort or not. So I'd like to understand that. In a similar fashion, and this is maybe more towards you, Director Adams. Indicator 13 is about utilization. So every housing authority in the country has this dilemma of using as many vouchers as possible or using all of its money, and usually you can't do both. I don't know what we're doing. I don't know what the trend is. I don't know whether we're spending more money per voucher or less money per voucher. Are we using all our vouchers or are we not using all the occupied vouchers? I can answer that right now. Great. That would be wonderful.

1:05:48 – 1:06:18Speaker 4

Each year that we've received points on this indicator, it has been on the financial side. So it's been because we have been able to spend the budget that we have allocated. Vouchers in San Francisco are much more expensive than they are elsewhere. We have a very high per unit cost, and that is what is allowing us to be as high as we are on the budgetary side, even though we are improving on the utilization in terms of occupancy rate, but we're still not at that 98% threshold on the occupancy side. Thank you.

1:06:18 – 1:07:23Speaker 11

That's really helpful. And again, it's not to say there's anything wrong with your presentation. It was great. I think that there is an underlying policy question as to whether or not, as commissioners, we think what the staff is recommending in terms of FMR standards, utilization, all of those are sort of at a very basic level. Some of the few policy questions that actually come to the commission or ought to come to the commission, they're just not because they're buried underneath these. And so we can't really understand the choices the staff are making that represent small P policy. if that makes sense. So I would say that that's one. And if you don't have the answer now, I'm just sort of curious. But we heard that one of the dilemmas in the process of talking with providers was a lot of complaints about failed inspections. And so it sounds like there's been a real effort to kind of address that issue, but could you give us a sense of how many units or percentage of units fail their initial inspection? And if you don't know that off the top of your head, I wouldn't expect you to, but I'm just curious.

1:07:23Speaker 4

I don't have that one off the top of my head. I would have been impressed. I can get that for you and follow up.

1:07:28 – 1:09:46Speaker 11

Yeah, and it's not necessarily important that literally you follow up. I just think, and maybe again, this is to Director Adams, I think this is really helpful, and I think we're all really thrilled that we're moving off of the I don't know. I'm struggling with the same language you were like. Normal status to whatever we are. Most favored nation here. Special, what are we? High performer. Thank you. And yet I can't tell from the presentation whether we are making progress on the issues that we hear so much about as commissioners. I'm thrilled that the relationship with HUD is improving. I think that's going to bear great dividends, and so congratulations to the staff. It's really wonderful. The part that I'm confused about and where I'm looking to staff to help us understand as commissioners is, you know, we've been asking for since before I got on this is like a set of metrics that sort of a dashboard, if you will, that tell us not every statistic that we need, that every statistic that staff needs to know, because you need to know way more than we do, but rather what are the statistics that we as commissioners need to track to help us understand the main policy considerations for us. And so I would just ask, through the director, if you guys could give some thought to, out of this group of 15 indicators, there might be four that you think we ought to be looking at on a regular basis, or even two that aren't here that would be more appropriate for us in terms of understanding what we're doing. And so I don't think we're in a position as commissioners to sort of recommend those. But I think we're excited as commissioners to understand what you think would help us understand whether you're effectively carrying out the purposes of it. And to that end, I will just repeat my fellow commissioner's comment. I think that the impact aspect of the bullets is super helpful. So again, that's what I think we're hoping for. So congratulations. I think we can look for a motion after the public comment. But I think as a next step, now that we're past the stage of struggling to survive, the next step is how do we get even better? So thank you.

1:09:46Speaker 5

Thank you. I'LL HAVE A COMMENT, BUT MAYBE WE CAN GO TO PUBLIC COMMENT FIRST.

1:09:52Speaker 12

YES, PUBLIC COMMENT ON ITEM 9A.

1:09:58 – 1:12:00Speaker 9

WELL, COMMISSIONERS, I GOT A LITTLE HISTORY HERE TO GIVE Y'ALL SINCE Y'ALL HEARD THAT PRESENTATION. WELL, BEFORE I GO INTO THAT HISTORY, LET'S SEE. I mean, do you measure what the tenants are saying, the residents are saying? Do y'all know what the residents are saying, particularly in my community, the Western Addition, about housing authority? And you're talking about people moving in, that they'll be looking at the buildings to be nice. But what about the people that are living in the buildings and how their conditions are? I mean, something's wrong here. But I got a little historical tidbit for y'all. Today's the 17th, but tomorrow's the 18th. Do y'all know what tomorrow? No, probably not. Back in 1978, and he was part of the commissioners. He was appointed to the commissioners. Jim Jones. Oh, yeah. I'm here. I'm here. The bottom line, and it's history that has to be told because they took so many community people from my community, from the six developments that I want you all to study. And I want to study and I want to report next year because I'm going to find out what's happening in my community. And our population is so far down. Jim Jones took a lot of our community people with him over there to drink that damn Kool-Aid. Now, it was back in 1978, over 46 years. Y'all wasn't nowhere around. I was a little one. I just got married in 71. But before I got married, my mother said, don't go to Fillmore. Don't go to that church down on Gary Street. And what they did, the government did, I said, I'm staying away from it because I'm not going to report on it. They turned it into a post office. The federal government said, So y'all need to check what's happened in the public housing. My name is Ace Dennett, and I'm on the case.

1:12:01Speaker 8

Just a little tidbit.

1:12:07Speaker 9

History. Ain't no mystery. All you do is check it.

1:12:11Speaker 12

Any additional public comment for item 9A?

1:12:13Speaker 9

900 people passed away.

1:12:25 – 1:12:42Speaker 8

Yeah, thank you for that item and I think the residents that are now living. Because this information wasn't compiled. And now is will be very happy. I'm one of them. That means somebody's been doing some work.

1:12:45 – 1:14:26Speaker 8

Previous director and staff. Need to be commended. They really do need to be commended. because the proof you just saw. And that is very, very good. It shows that San Francisco, from any city department, can follow their contracts and can succeed. And I know one thing about Congress and the Senate and the House, but full disclosure, It's very important. Every line item needs to be read. So in a report that has to be submitted by someone that may do an audit or may want to do a report or may want to do some research, it has already been reported and sent. And that's work for staff. And I would engage internships with universities more often in the research and supportive services for each one of your departments. Now, because their students are waiting for an opportunity to help the community. And if you would include them in the future of your authority, it will also help staff. And we want to help staff, because they're the ones that keep it going. And I want to just thank staff again and thank the commission.

1:14:26Speaker 12

Public comment, item 9A.

1:14:35Speaker 1

I just want to thank the commissioners for the questions that you're asking about the report. And I concur with the congratulations on the high performance. It was great work.

1:14:50Speaker 12

Still asking for public comment, item 9A. OK, we can close with a comment. Is there a motion to approve item 9A?

1:14:59 – 1:16:10Speaker 5

I'd just like to make one comment before we vote. I want to add my thanks to the staff for all the great work and progress on this, as well as to former director for really leading the charge on this work. and to voice my commitment to working with the Board of Commissioners on going above and beyond the kind of data set that you saw today, which is quite technical, very specific to HUD requirements, all really important baseline for us to ensure that we're dotting i's and crossing t's and we should have a more a richer perspective on how we do it and what what are the kind of top line dashboard uh performance metrics that we want to be aware of on a consistent basis and to measure ourselves against and be able to tell the story of the success beyond these numbers the story of the success of the housing authority so We'll work together with staff and putting together a kind of draft dashboard, and I look forward to working with each of you to refine that dashboard and just making that part of our standard reporting on an annual basis. So thank you, and thank you again.

1:16:13Speaker 12

Is there a motion for approval?

1:16:18 – 1:16:47Speaker 12

Roll call vote. Commissioner Bikes? Aye. Commissioner Kim? Aye. Commissioner Satili? Aye. Commissioner Cancino is absent, and President Shoemaker? Aye. So moved. Item 9B, resolution approving and authorizing the acting executive director of the housing authority of the city and county of San Francisco to renew an annual maintenance contract with Emphasis Software in the not to exceed amount of $175,000 for the continued access and use of Emphasis Elite for the next one year. And this will be presented by Karina Suarez, our procurement analyst.

1:16:49 – 1:18:02Speaker 13

Good afternoon, commissioners. The authorities are here today to ask the commission to renew an annual maintenance contract with Ephesus Elite for it not to exceed amount of $175,000, as Bennett has said. The Housing Authority of San Francisco has procured the Emphasis software solution, Emphasis Elite Software, since 2016. And it's in support of its public housing and leasing housing operations, which includes both the software and the maintenance of the software. Since then, the software has become an essential tool for managing tenant and landlord data processing, housing assistance payments, and ensuring compliance with HUD regulations. The housing voucher, the HCV program, which serves over 16,000 low-income families in San Francisco, relies heavily on Emphasis Elite for our day-to-day operations. So we're asking... The authority is asking for an approval of a one-year renewal contract for $175,000 for us to continue using Emphasis Elite as well as the maintenance. If anyone has any questions.

1:18:09Speaker 13

Okay. Thank you.

1:18:11Speaker 12

If there's no Commissioner's comment, we can ask for public comment. Item 9B.

1:18:18 – 1:18:57Speaker 9

Well, you know, I take the opportunities to speak. Maybe I shouldn't have came out with that information right then because I know it put a damper. I should have waited until the last time I spoke. So I didn't mean that. And I didn't mean that to be harmful. I just wanted to show... the history. And it's no mystery, because I got the history. But bottom line is, that happened so long ago with the Jim Jones situation, that you look at public housing now in 2025, you don't have no Jim Jones, thank God. And he was a poor.

1:18:57Speaker 12

SPEAKER 1, Mr. Washington, this is for specifically item number 90. Do you have any public comment regarding the item we're taking?

1:19:05Speaker 9

OK, well, I'll sit down and wait for general comment.

1:19:10Speaker 12

We did do general public comment already. So we'll try to limit this comment to specifically item 9B.

1:19:14Speaker 9

So I'll wait till the very last time for public comment. I'm sorry. I just didn't want to overwhelm y'all with that history.

1:19:26 – 1:19:37Speaker 12

Any additional public comment on specifically item 9B? Then we can ask for a motion for approval.

1:19:39Speaker 7

And a second?

1:19:40Speaker 10

Second the motion. Thank you.

1:19:42Speaker 12

And roll call vote. Commissioner Pikes. Aye. Commissioner Kim. Aye. Commissioner Satili. Aye. Commissioner Cancino is absent. And President Shoemaker.

1:19:48Speaker 11

Aye. Thank you.

1:19:51 – 1:20:08Speaker 12

That's all of our action items for today's meeting. So we have item 10 for any additional commissioner's comment or report. Great. President Shoemaker, that just has item 11 for adjournment. Thank you. Time is 1230. Thank you.

This transcript was automatically generated from the official public meeting video and is presented unedited. It reflects remarks made on the public record by elected officials, staff, and public commenters. Transcript accuracy may vary; view the original recording for reference.