Privacy Policy

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Profile information from your authentication provider
• Company name (for business accounts)

Usage Information

As you use our Service, we automatically collect:

• Search queries and search history
• Saved searches and bookmarks
• Alert configurations
• Pages visited and features used
• Device information (browser type, operating system)
• IP address and approximate location

Payment Information

For paid subscriptions, our payment processor (Stripe) collects payment information. We do not store your full credit card number on our servers. We receive only:

• Last four digits of your card
• Card brand and expiration date
• Billing address
• Transaction history

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you alerts and notifications you've requested
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience
• Send you marketing communications (with your consent)

We do not use your search queries or personal data to train AI models or sell to data brokers.

We share your information only in the following circumstances:

• Service Providers: We share data with third-party vendors who assist us in providing the Service (see Section 6 below).
• Business Transfers: If Hamlet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, legal process, or government request.
• Protection of Rights: We may share information to protect the rights, property, or safety of Hamlet, our users, or the public.
• With Your Consent: We may share information with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained until you delete your account or request deletion.
• Search History: Retained for 2 years to provide search history features and improve the Service. You can delete your search history at any time.
• Alerts & Bookmarks: Retained until you delete them or close your account.
• Payment Records: Retained for 7 years for tax and legal compliance.
• Server Logs: Automatically deleted after 90 days.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal data
• Secure, SOC 2 compliant hosting infrastructure

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use the following third-party services that may collect or process your data:

• Clerk - Authentication and user management. Privacy Policy
• Stripe - Payment processing. Privacy Policy
• Customer.io - Email delivery for alerts and notifications. Privacy Policy
• Vercel - Application hosting and analytics. Privacy Policy
• Railway - Database and infrastructure hosting. Privacy Policy

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.
• Restrict Processing: Request that we limit how we use your data.

To exercise these rights, contact us at help@myhamlet.com. We will respond to your request within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.

European Users (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation. Our legal basis for processing your data is typically contract performance (to provide the Service) or legitimate interest (to improve and secure the Service).

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve performance and user experience

Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security).
• Functional Cookies: Remember your preferences (theme, jurisdiction selections).
• Analytics Cookies: Help us understand usage patterns to improve the Service.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at help@myhamlet.com.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide notice through the Service or via email before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: help@myhamlet.com

Address: Hamlet, Inc., San Francisco, CA

For data protection inquiries in the EU, you may also contact your local data protection authority.