Public Safety Commission - Regular Meeting

Call the meeting to order at 06:04PM. Alright. Yeah. Lindsay, can you please conduct the roll call?

Here.

Here.

Here.

Alright.

So the first thing is the approval of minutes. Have any questions about the January or, yeah, January minutes?

I don't know.

Right. Motion to approve. Second.

Okay. Who was who was Oh,

yeah. I I put the motion to approve.

Okay. Second Oh, second. Okay.

Engineer's line?

Currently. Are we approved?

Approved. Yes.

Commissioner Safran?

Yep. Approved.

Vice chair Rahram?

Yes.

Motion carries unanimously.

Alright. And then I think we also had the March minutes. So any questions on those? Like, we have to Oh. Go over them this time.

Okay. So the first one, we are done with January meeting. It's now we are doing March minutes.

Yeah. So, like Okay. We didn't

do the January one

last time,

because I

think there was a some issue with them.

Right. Right. The feedback. Yeah. Mhmm.

Yeah. Any questions on those or motion to approve the March minutes?

I second that. Alright. Yeah.

We can do the roll roll call.

Commissioner Klein? Approved. Commissioner Safran?

Yes.

Chair Abraham? Yes. Question carries unanimously.

And moving on to postponements. Do we have any postponements? No. Okay. Alright. So now it's oral communication. Do you have any requests to speak?

We have no speaker's vice chair.

Alright. Cool.

Alright. And we have no old business, so we can move on to the first item of new business, which is the election of the chair and the vice chair.

Yep. Second part. I don't know if have second part.

No. No. No. I think it's just the So

let me pull up. Just gonna very quickly go over responsibilities and the dates of the mayor meeting.

Think last one. Yeah. For, like, all the different folks. Yeah.

There we go. Alright. So as chair, work with me or whoever the emergency coordinator will be to approve the meeting agendas. I try and do that at least two weeks in advance of the meeting so that we can get everything ironed out with plenty of time. You may and you attend the mayor's commission meetings.

Those are every month from five to 06:30. I believe he was so similar or. And these are the upcoming mayor meet mayor mission meetings. Any questions about this? So the way it works is if someone would like to nominate anyone for chair, we would then have a motion and a second to approve that nomination, both, and then do it again for vice chair.

Am I missing anything? Oh, we do the public. Oh, yeah. Public comment before the vote.

I'd like to make a motion

that to nominate you to be checked.

Yeah. I second that. Alright.

Appreciate it.

Do you accept the nomination?

Yeah. I accept that nomination.

Go to public comment. Yep. Commissioner Klein?

Yes.

Commissioner Sakhalwar?

Yes.

Vice chair?

Yeah.

The motion carries unanimously. And now we'll do it again for vice chair.

Cool. Okay. Yeah.

Okay. I'll like nominate myself as well.

Okay. I'll second. Oh, okay.

I'm very done. I thought that's what we are saying.

Commissioner Klein?

Yes.

Commissioner Sakhalar? Yes. Chair Rahmer?

Yes.

Commissioner Zanandislaid. And good news. This is the one commission post election where we don't have to move to seats. So we have the presentation on preventing AI related. And just let me know when you want me in advance.

Okay. Well, good evening.

Thank you. Chair. I'm share. Attorney Evansville, sheriff's office. And I'm going to turn it over actually to detective William Battaglia, who's gonna go over some AI related cybercrime issues that were requested by the commission last meeting. So turn it

over to

Greg Talia.

Go ahead. Thank you. It's an honor of being here talking about this topic with you guys as it's now an emerging threat, vector that our residents are gonna be facing more and more. If you could, advance it, there is some animation to it, so you might have to go through, about four clicks before it's done. Let's see here. So, anyways, today's topics of discussion is gonna be the context and of the scale of cybercrime as it stands now, types of crime vectors that we're seeing with AI, evolution of the vectors through AI, and what can be done. Okay. Move to the next slide. So this is just a yearly comparison. The first one's gonna be fiscal year twenty four through twenty five.

Reported losses, about 1,600,000,000. That's nationwide. Four primary vectors that we are seeing, those are usually the types of scans that you'll see. About 60 and up is the average age that we were seeing back then for the scan vectors, and the average loss per victim was about $19,000 roughly. For twenty five through twenty six fiscal year, the reported losses are about 20,900,000,000.

Some estimates are about 21. The four primary vectors begin to evolve, adding new nuance to the type of scams that you're seeing. So old scams become newer and more refined. The 60 population is still targeted, but it's now expanded to include 50 and up. And the average loss raised to about 20 to 21,000.

Now moving into the impact locally, in California alone, the projected losses for fiscal year twenty five through twenty six is about 1.2 to one or to 3,600,000,000 with the average loss standing around 26,000 to 27,000, give or take. As of March 20, 2026, losses are trending towards 18,100,000,000 fiscally for this year in California alone, And the drastic increase is due to the successful impact to AI tools and how these scammers are utilizing them against our residents. So the common types of scams or vectors that you'll see are investment fraud, too good to be true investments, and business opportunities, business email compromise where criminals insert themselves into legitimate business dealings and siphon money away, usually through some kind of level of compromised computer. Sometimes it's seems benign and then accelerates to a full full blown scam. Romance scams where the victim's convinced that they are in a digital relationship with criminal, and they leverage that relationship and attention that they give to the victim to obtain money.

And they sometimes dovetail that into investment scams as well. They'll claim that. I have a relative or a friend that does this, and then it kind of blossoms into the too good to be true investment scam and the compounding effect of this person will give me their affection and attention if I continue to do this investment because it's for both of us. Career scams, they pose some form of entity, sometimes it's law enforcement, federal, or local, and they arrange a pickup of money from the victim. They tend to use, as we've seen recent in recent investigations from last year, they use Uber, Lyft, and DoorDash drivers to facilitate the pickup, removing the criminal to a certain degree, making it more difficult to prosecute.

So the unknowing pickup driver is picking up a package. The instructions are from the scammer to both driver and victim. Don't talk to each other. Just hand it off and let them drive. Then they arrange a pickup at another location, and then they then receive the package there. So it's really difficult. And sometimes it's a multicity thing. You can have it here in Cupertino, Saratoga, Los Altos Hills, and the drop off point is in Sacramento. So it makes it a big challenge for us in law enforcement to continue to trail them with our our resources as it stands.

Question here.

The courier, you said, is unknowing.

Lately, it's it's unknowing. As of

Can you Okay. Would you

be able to give, like, a specific I can't imagine.

So perfect example is last year, we had a elderly couple in their eighties. They've been contacted. A comp is, several vectors that they got hit with, which was the compromised computer. Unknown how it was compromised, but it was compromised. They posed as a legitimate business, you know, or, like, HP K. Or or Best Buy. Hey. Your computer's not pro you know, you need to talk to Microsoft. And then Microsoft goes, hey. We're getting alerted by IRS that you owe money. It gets bounced to someone who now poses as IRS, and they say, hey. We need to secure your money. Let's pull it out of that out of your bank account. You send it to us. We'll put it into a safe account.

At some unknown time, we'll release it back to you, but this is so that they can't that the offenders can't get ahold of your money and optimize your accounts forever. Right. And they sometimes use screen mirroring or remote viewing on the Thank you. Quietly sit there and watch them as they work on their bank accounts. So and they are aware of possibility of IP tracing and stuff like that. Yeah. So they will not even when they see the bank account, they get under the hood and they see what's going on. They won't necessarily do anything because they don't wanna link their IP to it. So I see. Thank you.

Yeah. Of course. And then, obviously, cryptocurrency, it's used in tandem with the other two hands. It it's the rate of return that really is emphasized, and it's used more increasingly every day because of its decentralized nature, and the offenders know that it's more difficult to track. Sometimes it requires certain tracing software to really start following where the money goes.

Now the evolution through AI, the offenders are currently using AI generated text to create fake social media accounts, conduct spear phishing, and further their financial fraud that they do. It refines the text in a way, as the second point talks about, where they tidy up grammatical errors. As Americans, we speak a certain way. We know to look for certain things. This allows someone that would be considered a on the lower end of the scale that wouldn't necessarily be able to pull off scams of this nature where people are losing large sums of money.

This allows them to tidy it up, clean it up, and tighten it up enough where they can bypass your average person's ability to detect, hey. This is a misspelled word. This punctuation doesn't belong here or certain phrases that we use here in this country that they wouldn't necessarily be aware of. AI generated images enable them to basically create photos at at will for the romance scams that's big. They can create documents that mimic both local and federal law enforcement documents so that it it aids to the credibility of their scheme that they're gonna do.

The tools that they use, they love to focus on government personnel, thanking representatives, and celebrities. There's a lot of people that believe Elon Musk is currently having them move money around for him. So you see that commonly in what's called the money mules where they unknowingly work at the behest of the offender. There's also AI generated audio, which can imitate prominent figures or clone the victim's voice. So I usually tell people, if you think you're dealing with an automated thing or someone calls you on the phone that you have never heard from before, but they claim to be a government entity, don't say words like yes, because if they can get that, some banking institutions use the vocal fingerprint and biometrics that way to then affect their schemes and what they're gonna do.

And then now AI generated video is adding to that because it allows them to add a lifelike figure in front of them. There is AI imagery that can overlay a physical person with whatever image they're trying to to present to the victim. So it helps further their schemes and really prove to the victim gain their trust that, hey. This is I am talking to a real person. And then, of course, AI, as it stands right now, increases its knowledge and capabilities by a factor of 4.5 times annually versus human intelligence, which doubles, I believe, if I remember correctly, every four to six years.

So the average human intelligence doubles four to six years. AI annually, it's four to five 4.5 times every year, and it compounds year after year after year. Now what can be done? Most people, we try to tell them to look for subtle imperfections in the video. There will be part of what they call artifacting, where things just don't line up.

Audio might be desync from, you know, the the talking person that they see if it's in video. The photos, look for extra digits or find details that would normally be caught on camera, but now end up smudged or distorted in some strange way. I think we've all seen that in, you know, crummy AI photos that our friends have sent us. You definitely wanna limit what information so you share on social media and about yourself because they will use programs to scrape that data. If, government banking organizations, try to contact you, you wanna collect, caller's information and then independently verify it.

So if I receive a call from someone claiming to be from Wells Fargo saying my account's compromised, I'm gonna want to hang up, call the bank myself, go in person. Your card, if they're saying, hey. Your credit, look at the back of your card. Is that a number that you call? That is the most secure number you can call because they can use similar to, like, Zoom to create the appearance. It's called spoofing. They'll spoof the number,

and

they will show the number that's on the back of your card, but you're interacting with the scanner. And a lot of people are falling for that. Don't click any links or scan QR codes. If again, this is, like, for the businesses. You do not want to scan a QR code if they're saying, hey. This investment opportunity has, you know, a Bitcoin thing involved or Ethereum. Scanning that could actually introduce malware into your Android or iPhone. We've been seeing Android and iPhone. Both are getting hit with it. So iPhone used to be the gold standard.

It is still there is still some level of ability of offenders to compromise those devices. So it's just good practice not to scan those. And then, obviously, don't send money, gift cards, or cryptocurrency to people you've never met and or have only met over the phone or online. Law enforcement will never ask for those items. We definitely don't need gift cards.

My rule of thumb is if it wasn't done in the fifties, it's not it hasn't changed in that regard. We're not gonna suddenly need Target gift cards to pay off a warrant. And so we kinda stress that to people. When in doubt, slow down because they want to get you off balance and get your emotions engaged. The offender wants your emotions engaged where you make snap decisions. I'd say 90% of the time when our victims have taken a moment to sit there and really think about what they've just done, they start to realize, wait a minute. Something doesn't isn't sitting right with this. Something's off. And then they start looking into it and realize, oh, no. I've been a victim of a scam.

And then the last point is regardless of whether they've been scammed, we encourage victims to report immediately to us and the FBI via their I c three website that handles Internet crimes. More points of contact are always best for the investigations. And especially when it comes to these kind of crimes, time is usually of the essence. Because of the nature of your offenders to be completely anonymous, the closer we get to it, the actual time of the event, the better chance we have to to do anything. And it's kind of a stigma.

A lot of people don't wanna talk about being scammed, but it's one of those things that the more people talk about it and normalize it and say, hey. This is what I experienced. It's like a hive mind. It expands out. Everyone starts learning, hey. This is what this is what to look out for.

Well, Dan, thank you your presentation.

Thank you.

Yeah. I just had one one quick question too. So, like, I think in the when we're talking about the California stats Yeah. Is it so is it actually, like, it was 3,600,000,000 last year, and it's 18,000,000,000?

It's accelerating. I was if you go to the FBI's website, they usually IC three will put out their statistics. It's trending that way right now. Obviously, something's been changing. But as it stands, the rate and that's usually combining crypto theft with with your courier scams and telephone mark you know, telemarketer scams and stuff like that. The you have a family member that is in trouble in another country, they need to wire money. They're basically adding those altogether. But with AI, especially because the offenders are over the phone, they're just enhancing it. And it's more what would be considered offenders that didn't have that weren't savvy enough to reach the general public. With AI, they can do that.

Mhmm. They can query it and actually raise itself up and give them that opening to go afterward.

And I will add that it's probably very highly underreported because our elderly and we we did this when we stopped there. We had our presentation to stop senior senior scams. We've encountered numerous people. We just feel embarrassed about reporting this and and their and their loss, their financial loss. So it's it's probably underestimated.

Very close to it. Yeah.

Yeah.

So so even even with, like, if we assume that, like, the percentage of people who are embarrassed to report is, like, roughly the same from, like, last year to this year. Even with all that baked in, it's still, like, a four to five x

Yeah. Increase in just one year. Especially with the prevalence of AI and how fine tuned it's getting. My experience with seeing how the AI agents have been operating from two years ago to com compared to today, it's night and day difference. So you're seeing a lot more capabilities, and even the videos are really starting to to get in there.

There's still some people that say, oh, well, you know, put put something in front of your face to see if it would disrupt AI, but there are AI programs that and and these operations aren't usually just a single actor. Sometimes there's a lot of people involved. They have access to funds to pay for the higher end stuff that putting put your hand in front of your face or having to put something in front of your face that would disturb the AI generated video, it doesn't necessarily catch because it's a a higher end version that's you know, Hollywood these things. Mhmm. And every year with it improving at a rate of 4.5 times every year, it just gets better and better and better.

And that that reminds me. I recently gave an online proper exam. So they they ask you to show the surroundings. So to show you a different angles of the face Exactly. To make sure it is Exactly.

Oh, yeah. And you have to really put a lot of effort into looking into it and being cautious. And the best practice is to always suspect that it's a scam until you verify that it's not. Mhmm. That's the best practice. But there's a lot of people, especially in the elderly community, and those who are in their fifties, they're getting to that point where the world is vastly different than what it was. And the way the scammers are coming at you now, it's not just a couple that you get or the random callers that you get at dinnertime. It's now you're getting bombarded with numerous attempts. And sometimes it's the same same group. Sometimes it's not.

And a lot of your people that get scammed, especially with the romance ones, they're It happens over and over again. They'll say, Hey, I'm never gonna fall for that again, and then just they fall for it again. We have several victims that are at least four times four or five times they've been victimized, and they fall for it every time. And we do our best to try to head that off and then teach them, hey. This is how you you can protect yourself. But sometimes they're you know, whatever that group is doing, they know exactly what buttons to push to get that person to comply with the scan. So interesting.

So how often these presentations are going to the senior company?

The the stop senior scams, we we hold them every they're they're periodically. It's it's basically through our reserve unit, and we've had a couple here at the Cleveland Center, but they move around. They've done some over at the senior center in Saratoga. They they've done some in in San at the they just sit one at the library in San Jose, downtown San Jose. So they just kinda move around. They try to educate everybody. Education is the best tool right now, try to get family aware of these scams. Sometimes the victims themselves are to the point where they're a little too trustworthy, unfortunately. So

And, again, it's that they they they feed on the good nature of of our citizens.

Think one of one of you guys

was in contact with our with our reserve, right, for steps in your scan. I can't remember who was somebody was in Ponce. Was it I don't know. Somebody was in I was asking about Yeah. Did we talked to Robert Yee. Is that who you talked to? Or No. I didn't No. Okay. Yeah. There was somebody who had emailed them, and he had to me that somebody from the public safety commission had emailed them. That's why. Or maybe I don't know if you guys did or not. So

Yeah. I did not send an email, but Yeah. I was talking about what I was asking about.

Yeah. I could I could I could look at next time we have. We've had good presentation, good show on the last

Maybe if you can share the presentation, maybe we can circulate among the.

Yeah. I he I've asked for the presentation, but it's more of a interactive presentation where they have to participate with it. It's more q and a kind of thing. So

Okay.

Yeah. That makes sense.

Any other questions for detective?

One more question. Yes. So I'm curious if you have numbers based on county Santa Clara County versus other counties.

I can try to reach out to the FBI and see if they have anything.

Oh, it's

the FBI.

They are the ones who have compiled a a very heavy amount of the data, especially for the national and then for state. Okay. They may be able to tell me, like, what the statistics are for here. I can tell you from my experience. I was fortunate enough last year to go train with Secret Service on crypto tracing, and I have anywhere in the neighborhood of 20 to 25 cases of crypto theft.

And some are as high as 5,000,000, some seven million. Mhmm. And it's the downside is in those instances, they like to add time because the further from the point of incident, usually, the rule of thumb is three days, and it goes about 85% chance that something can be interrupted on day one, then somewhere in the twenties, day two, and you're in the single digits by day three. And then after that, it's really, you gotta hope that you get lucky and trace it down. And they use a lot of layering and obfuscation to try to throw law enforcement off.

Nice thing about crypto is it's all a public record. Think of it as a digital bank ledger, and so everything's fairly accurate. But then these individuals are usually, right now, in countries that don't have what are called MLATs, which is an extradition ability for us to go and actually take action. So the trick is to try to trace it as fast as you can. And with a little luck, maybe you find a wallet that has some of the money sitting there, and you're able to do something and at least freeze it.

Yeah. California is not up to speed with asset forfeiture when it comes to crypto cryptocurrency right now. Seems like Florida, it's once it's isolated, frozen, they say, hey. You need to show up for court. If you don't, it goes directly to the victim that's or the victims that have been identified, but they demand you be in person. There's no video calling. So it's a little bit more beneficial to the victims in that regard. Whereas here, a lot of it, you could freeze it, but then stuck there until something changes. So but a lot of the cases, obviously, they realize too late that, hey. This is what happened.

We do our best to try to trace it, and the software that allows us to do it is great. It's just it's very expensive. So you get a free trial to use and get trained on it. You use it as much as you can. But, again, the success rate's usually very low. So you're you know, it's an think of it as a needle in a haystack and a haystack in noodles.

Yes.

Yes. Just a clarification. Of course. I3

Yes. You said .com? It's not .gov?

Usually, it's .gov, but let me double check. Wanna make

sure also check. I'm just Yeah.

Yeah. Ic3 is the best way to to look them up. Yeah. It'll be .gov. K.

But it allows citizens to basically report a claim as well as add their case number if they report it locally. Their viewpoint is multiple points of contact on a case might result in something positive. The other thing is they recently have started to make a because wire fraud is starting to make a resurgence with these AI tools and, you know, digital scams that they now have a unit dedicated to wire fraud, and they have some kind of mechanism that they have on their end that if it's reported to I c three soon enough, they can interrupt the wire transfer. So and that's a big thing. But, obviously, it comes down to getting the public knowing that they can do that and then them realizing it is a scam.

And that's always the the trick is trying to see through it enough to go, oh, no. I've been scammed. So

Yeah. Just, like, a couple more questions. So one is, like, are there is there information on, like, when for example, like, the, like, the impersonation scams, like, the romance scams, like, are these happening on, like Daily basis. Or daily basis, but, like, in terms of the platforms that they're happening on? Is this happening, like, most

Every single platform you can think of, it's happening. Uh-huh. They they they use to to use a movie reference, as I commonly do, it's like in the Green Mile. They're killing them with their kindness and their love. That's what they that's what they're aiming for.

These people, they don't have a moral compass when they target our citizens, and they will abuse the fact that maybe someone is lonely, maybe someone is looking for some form of community, and they will use that as the leverage point. And it's almost like Pavlov's dog. You you utilize that enough, and the person will eventually start to convince themselves, no. This is normal. This is normal. I get attention when I interact. Oh, they want me to invest. Oh, then I'll invest a little bit. And before they know it, they might small amounts. Couple thousand dollars here, couple 100 sicker.

Adds up. I know someone that actually works in law enforcement, had an agency in California who was scammed in a romance scam out of 30,000 over the course of a year and

a half. Small increments.

Exactly. Not enough where and they were using rudimentary AI. That individual showed me it, and I looked at it. And I could pick out the little things as, you know, server looking in and not having an emotional attachment. I could see where the errors were and then realize, okay. This is a scam. So yeah.

And and also, like, it seems kind of like in the, like, what can be done slide. Right? Like, a lot of the different guidance, like, it seems like a lot of the stuff on there, like, if you just follow the trend for example, the things like like, look out for, like, certain deficiencies or like Exactly. Things that are slightly odd about it. It seems like in the in the in the limit, like, those things actually won't even be necessarily useful. Right?

There's still As it stands right now, I haven't seen anything that doesn't have a tell. Yeah. But again, it's being aware that those are tellable for, and like the last line, is slow it down. They really wanna get you in the moment going because you're off balance. You know, you yield to your to your emotions and let your emotions carry the day. And then when you get your wits about you and wait a minute. I was getting either panned or rushed. Then you realize that you've already walked into the trap, and it's been sprung, and you've you've lost money to these offenders. So Mhmm.

So would you say, like, maybe, like, the best advice to, like, circulate or to spread would kinda be, like, if something is, like, deviating from, like, average, you know Yeah. Course of events or life, then, like, it's most likely If it seems to be a

shot out of the blue

Mhmm.

It's probably a scam. Okay. I mean, I haven't had a bank call me to tell me, hey. We need you to move all of your money now to some unknown institution or account or have some guy come pick it up at my house. Mhmm. It's just something out of blue should immediately trigger a response. But, of course, they get you on the emotional thing. Hey. Your accounts are linked to some kind of, some kind of crime. They do like to use the Megan's Law website to scrape photos and data, in one particular case without giving any details, one of the documents actually referenced financial crimes.

But when you read and take your time and as an observer, you have no emotional attachment. You're not panicked or anything like that. Look at it. Every single person is from the bank of Macon's Law site, so it's got their photos. And that is a completely different crime than the financial crime, but it looked with the aid of AI tools, it looked official like it was from the federal government. But when you look at it, like, one of the pictures actually was an individual that we ended up arresting last year. And I'm looking at him going, I know who that individual is. I've dealt with him in person. This is not a legitimate document. So but it's that that level AI you have to be able to have to take that, and it's hard to.

It's very hard to. But I think the best way to approach this is kind of just kind of cycle the message over and over and hammer it home because it'll stay in the consciousness more. And, again, they it's highly underreported. So it definitely needs to be we have to encourage people. Don't be embarrassed. Because we won't be able to alert people of new trends if, you know, it never comes to light because that person was embarrassed. Not no fault of their own, but just to get past that, to be great enough to take that step, that will help too.

So so the right way to think about, like, the I c three website is almost one, but for cybercrime

yeah. We we still encourage people to call us. We we they they they can use an event number from our sheriff's office, but that's an additional step.

Yeah. I

see. And, of course, the FBI, they have limited resources as well.

Yeah.

And they're handling all 50 states.

Right.

And and so it's one of those ones where you still say report it to us, but also report it there because if perfect example is CryptoFront. If one of the wallets is being traced and the FBI is already aware of it, it's a point of contact. It's an attribution that says, oh, wait a minute. I've seen this in another case, and that might allow them to pivot from what they're doing to make that more of a priority when they already swamped with cases. And so but also doing it locally helps because the case number is documented.

And, potentially, in some cases, if it's a courier scam, sometimes we get a chance to intercept. I think we've had success earlier this year with one of them. I our headquarters division managed to do that. But, again, it's reporting it to us, getting especially if they're embarrassed, getting past that that embarrassment and being brave enough say, hey. This is what happened to me and then pushing forward from there.

The other pushes for detective.

Worked. Well, thank you. Thank you very much. Pleasure. Too long.

It's quite

alright. I I can talk to everyone else. Okay.

Oh, yeah. Any any public comment on this topic?

No, speakers. Alright. Okay.

Thank you, Appreciate it. You.

Thanks so much. Thanks,

Pleasure meeting you.

Here in Santa Clara County, we have

we have Santa Clara County. Go ahead. Good evening. So last time around, there's a request that we talk about Genesys tech and alert SEC. There's a certain amount of just misunderstanding or maybe just not enough information out there that I was able to capture and understand that, you know, basically, they are complementary tools.

The when I was putting this presentation together, one of the things that was actually kind of a fortunate discovery and one that I wasn't surprised of is that all this information actually does exist, and it's pretty it it exists mostly in videos and other types of things. So I thought one of the most effective ways to share that was to basically

go through

and show you some short videos, consolidate it down, and then we could talk afterwards about specifically when each would be most appropriate to use during an incident and potentially what you might be getting from them. So and then there are a couple of things that I can show you to try to create a a very clear understanding or distinction in addition to try to support any initiatives or any, efforts that might be done this fire season to help what it is that they need to do and where the value is. So with that, I'll back up because I neglected to introduce myself. I know you know me, but, Hector Estrada, I'm assistant chief of fire prevention and also the liaison with County Fire. So Genesys Protect and AlertSCC.

AlertSCC is one of the is a tool that is basically provided through the county, and then Genesys Protect is actually through an app that you can download on your smartphone. So let's talk about wildfire evacuation and knowing your zone.

Here in Santa Clara County, we have made evacuation plan of works. Law enforcement and fire department personnel work together to determine what areas need to be evacuated.

Genesys evac allows us to quickly make these decisions and provide a live detailed map to the public.

Alert SCC allows us to notify everyone when these evacuations are in our way.

There are holes immediately threatened in Canyon

Vista Drive. We'll be setting up to stay as

I see. Evacuation orders for Zones 12, and evacuation line for Zone 3.

Only for Cupertino Toyota.

Command 72 copies. Evacuation order for Cupertino E 017 B Bravo and Cupertino E 032, and evacuation warning for Cupertino E 029.

Life safety is our number one priority during an active wildfire. Law enforcement will manage traffic to get the residents out so our firefighters can get in to control the fire. We're well trained, equipped, and prepared to respond to complex emergencies and safely evacuate residents if necessary. To ensure you're prepared, we're asking

you to do two things.

First, sign up for Alert SCC to receive emergency alerts in Santa Clara County.

Second, know your zone. Visit protect.genesis.com to identify the zone where you live.

So you could see the the the the teamwork between sheriff's office or law enforcement, fire, and police officer of emergency management, basically create the framework for you to be able to get certain types of information from each one of these tools. And one of the things I I will point out and show you is some of the things that you actually can receive in addition. So there's a a component of situational awareness. It's already baked into these. So if you understand where to look, you might even be able to see potential roadblocks or shutdown roads that you might have thought were a good evacuation option.

But as an event starts to unfold and you know there's threat, you can take a quick look and geolocate, identify the zone, or if you happen to be visiting an area. So if you know that you're here at the Quinlan Center here in Cupertino, 011211, and it'll show you where you are. So it'll allow you to see if there's any active threat or if there's any act warnings or evacuation orders that might be pending. So next, let's talk about specifics of Genesys Protect.

Santa Clara County Fire is excited to announce that Genesis Protect is now newly available in South Santa Clara County. So these are the This means residents in this area can now benefit from the same reliable, real time alerts that have been helping keep the community safe in other jurisdictions served by county fires. So no matter where you are in our service area, Genesis Protect and County Fire have got you covered. With Genesys Protect, staying informed has never been easier. There's no need to create an account or sign in.

Simply visit protect.genesis.com on your web browser to access all the information that you need. And for even more convenience, you can download the Genesys Protect app on your Android or iOS device. The app provides specific push notifications for areas that you select or for your current location using geofencing technology. Now that you know how Genesis Protect can keep you safe, let's dive into how easy it is to use on the web. The Santa Clara County fire service area is divided into zones, each labeled with letters and numbers.

These zones help us emergency statuses clearly so you can always know if a protective action is needed in your area. Just visit protect.genesis.com and share your location to see what's happening around you, or use the search function to check on specific addresses like your child's school or a relative's workplace.

You could save multiple addresses and get To

get started with the Genesys Protect mobile application, simply download it from the App Store on your iOS or Android device. Once you've installed the app, open it up and take a moment to read through the welcome screens. These screens will guide you through the basics of using Genesys Protect. As you set up the app, you'll need to enable a few important permissions, such as allowing notifications and critical alerts. You'll also be asked to share your location, and you can choose whether you wanna share your specific location or just a general area.

Remember, the more information that you share, the more accurate and relevant your alerts for protective actions will be. The Genesys Protect mobile app also allows you to input specific addresses that matter to you, such as your workplace, your child's school, or a friend's house. Once you've added these locations to the app, you'll receive alerts if any protective actions are issued for those areas. This is in addition to the alerts you'll receive based on your device's current location, ensuring you stay informed about all the places that matter to you and to your loved ones. Thank you so much for watching.

Remember that Santa Clara County Fire is committed to your safety and well-being. By staying informed and utilizing Genesis Protect, we can all work together to keep our community safe and prepared.

So for this, one of the things that tried to point out was if you see in the video, both of them actually show you the incident commander. That would be the person that is battalion chief Right. Who sets up the incident command. Might have engines, company officers, and crews out there working on setting up the fire the way that the the incident usually rolls out is first on scene will set up really the command structure. They'll give a size up.

This is where they tell you what kind of fire is the location, what kind of fuel is burning, how fast is it moving, is it wind driven, is it topography driven, are there structures involved, or are there structures threatened, and what is this fire potentially gonna be doing in the next few minutes? And then they will call for resources. So this is actually the information that you need to know whether you're actually truly in threat a threat. So you are getting the notification and information and whether it applies to you from the person who's actually running this call, and that's the thing. And it's coming straight from them.

So there's it goes into the system. The notifications are put in, and then it basically comes straight to you as an individual. So there is really no minimum. And so this is the unique component. So if there is in the timeline of an event, the freshest, fastest information that's relevant for the the people and this is a really sharp point as far as

nice people in particular, residents.

This is this is the value of Genesys Protect, and this is where the information is coming from. This is why this particular tool is very relevant very early in the incident. So the other thing is is that it's specific to you. Everything that you use, just like if you were shopping at the grocery store, it tells you what aisle you're in and where to find the mayonnaise. Well, this will tell you exactly where you are and where to find the incident.

You can also Okay. Pull up our location. You can see it has our GeoSpot, and anything that would be relevant to us would be something that you basically have the ability to be informed about. I saved my own my house, and it not only gives me the weather. I don't know why it does that, but it's good if it gets it's red flag warnings and other things.

But I I looked at it, and I noticed that there's actually a road closure about five miles from my house. So if I was planning on going in that one direction, that actually would be something that I would wanna know in advance. So this is the type of information that you can get, and it'll always be at your disposal. So the way I would recommend using that would be if an event were to

if you

have red flag warning and you knew that you were gonna be in an area that might be at higher risk if you're the hillsides, taking a close look at roads. That morning or right around that time frame, if you knew that we were running into five or six days of of very hot weather in a row with no real recovery because it was still 80 degrees or 70 degrees at night, those are the types of situational awareness cues that you'd be thinking about, and those are the things that we, as as as government resources and servants, could help provide information for the for the community and the residents. And then Alert SCC, or is that the net?

The most important thing during a large disaster, large wildfire is for the public to be informed so that they can make the right decisions. So we are gonna work to get that information to to the public as quickly as possible, but we can only do that if people have registered for Alert SCC. Alert SCC is the communication system that's used in Santa Clara County for all agencies to get information to the public irrespective of where they are. During a large wildfire, we're gonna communicate with you using both low tech and high-tech tools. So low tech, the sheriff's office law enforcement will be driving door to door if necessary using loudspeakers to notify the public.

We'll also be using high-tech tools like emergency alerts sent directly to your mobile devices. And we'll also be using technology to make calls to your traditional landline telephone in addition to posting things via social media and via our our website. We start evacuation warnings immediately through AlertSCC. One of the first actions we're taking to try

and get residents out of

the way of a rapidly experienced wildfire. To sign up for AlertSCC, residents can go to alertscc.com. There, they'll be asked for some basic contact information, and they can then select how they would like to receive those messages from the fire department, the police department, and all the original solution.

One quick correction. The web page is now alertsac.org,not.com.

I will not take that. So thank you. The the information that's coming in, and as I understand Gregory's. Initial the information, some of it is act Genesys, but it's also coming from fire department as they push in information out. So it will be a push through from the OEC to or to the OEM to into AlertSEC.

This is a more curated and more specific message that is actually time relevant. It'll be specific to it can be used for things like there are gonna be evacuation shelters in these locations. There are gonna be support services. There's gonna be, you know, this. And as it as it Once it unfold, whatever the next necessary and, relevant component, this is where you'll be getting information like LearnSCC.

You'll still get some types of of updates as the zone, conditions change or if an evacuation, warning turns into an order. Those types of things will still be shown or or pushed through, Genesis, but those you'll also become you'll become, informed, pretty close to the same time from both and getting more, enhanced information that might be, the result of basically an emergency operations center being stood up, finding out where Red Cross, other types of shelter or support services for elderly horses and animals, things like that. That information will start coming through, and you'll be directed to to look for that kind of support. So for the long run and for comprehensive needs or much more comprehensive needs, you'll be looking at getting info from Alert SCC. So with that, Alert SCC subscriber, it you you have to subscribe.

It does send you the notification from government and EOCs. There is a there's countywide coverage, and this is, once again, information that allows throughout the incident into, basically, repopulation and even maybe additional support as as as needed. Genesys Protect, much more on the smartphone app app profile or or a platform where you'll be able to do exactly what you do is if you were gonna get a

a a

some kind of, you know, interesting tool or game that you want. So that look and feel is gonna be just like what everybody is already used to. It'll be pushing information to you. You just have to have your settings right, and it enables you to look for more than one area. So your kids' schools, your parents, elderly, or or or friends and family that you care about. So you actually can create your own version of coverage, turn it on, and, allow it to to get ahold of you. And then, basically, you can say, where where am I? I wanna use it here or everywhere that I care about. So

Questions. Just to confirm. So the Genesys, you can it's also an active system like Alert SCC where it's going to generate if you have the settings set up,

you said. Right?

Yes.

So you can okay. Okay.

And and so the information initially in in that's not being evaluated and the decisions that are being made for evacuation are being made by the incident commander, and that's why I'm seeing this tool is very useful. And you will also see that as a zone changes, even when it comes to administrative changes, you'll see those types of things like a zone was updated or that I just got on the notification. So you'll know that it's kinda like getting pinged. I'm still here. So it's kinda nice to see some of those things come in, but it is not, in any way, onerous or really intrusive.

It's it's they're they're very conservative about what they do and how they do it. And everything that I've ever received, either as a resident or as a fire professional, has been completely appropriate, and and we do. Well, now I wanna tell you how we're doing. So I just got a fresh version of the numbers, and our numbers are still pretty low when it comes over to SCC. Because I don't have the Genesys numbers because with as far as an app, I'm still trying to figure out how to get those for for our population.

That is just Cupertino specific. But if if you're getting one, you should always get the Oh, go just in it. And she's gonna talk about these because I think these are great. But my recommendation or my my my thought was, you know, we have a number. And if we were to say, let's set ourselves a goal as as as a as a community, and then we work towards creating some kind of game plan.

This is a this would be a very valuable thing to have. This has been a very unusual year, especially with the the heat wave we had so early on. People were starting to get very concerned. And then we have rain. This is basically have a double spring or double growth, so the vegetation gets a little bit more dense.

And then now we're getting into what looks like it's gonna be transitioning into actual fire season. So we just declared it at county fire this week. So so so as we prepare, and we also know that we are going well into fall now with fire season, to get this number up at all of the normal events. So if we can just use those those as a force multiplier to make sure that we have some kind of great message and then not just to tell people, but to actually help them download and register. If the walk away goal is plus one, we got one more person, then that's that I think is a winning strategy.

Because this number has not moved these number these applications and and and opted services have been available for several years, and our numbers are unfortunately very low. So we just also went through the the map or the the WUI map hazard classifications, the the LRA map adoption process. We have a lot more of the very high fire severity zone. This has concerned a lot of people. And when it comes down to it, this is actually one of the best and most meaningful ways to help people really prepare for something as opposed to speculating about something that might happen.

This is to deal with this is a solution that's already in place, and it's to deal with what is happening. This is not a this is not a maybe. This is not an if. This is an absolute that is available today, and people to ignore it is or be unaware of it or fail to act on it is it's it's it's a bit of an exposure for us all. And I don't know that there's any solution when it comes to this is a this is a a technology based solution.

We are in a technology based world. It is 2026, so there really isn't an answer for somebody who refuses to get a device. That's just that's just it. There is no answer for them because you can't go to every door for every person who is unable or is not. So that's where the family comes in. And I think the messaging of, you know somebody like this, then help us, help them get to a point or watch out for them. And you put their zone in, and you monitor it for them if this is the case. I would do that for my parents, my grandparents, my friends, people that

I knew couldn't do it.

And this is the thing that I think from a sense of community. These are the types of that are either unable or unable to use the tools that do exist. Any questions?

I have a question on the zone. So let's say something is happening within the zone. So entire zone will be alerted saying that, okay, do not go to this area. There is an active issue. Or, like, entire zone has to be vacated even if if it's partially within the zone?

So if the zone gets created as a as an evacuation zone, you're already gonna have things in place that are basically one of the components of a of an evacuation is to deny entry. So there should be already some kind of plan to keep people from coming in, but you would actually see it. Alert SCC does does it do a geo? Okay. So in Alert SCC, it knows where you are. So if you share your location, you'll get the location so that if you're driving down the road, you'll see driving into the an area that you should avoid. Yeah. And there are those. They're really designed for tourists. Transient.

I went to the class a little bit ago about evacuation. It was taught by some, folks from, Colorado, and they were talking about a huge event that lasted several days. As it played out, it was actually a time when there were a lot of people from out of town, and that was actually one of the tools that they spoke to that made a huge difference because it it alerted everyone. And once again, it was great people that needed to hear it at the right time.

Yeah. I think it's important that we increase their awareness. Mhmm. Very very very useful information. Thank you.

Yeah. I mean, I hope the videos summed it up because when I saw them, I thought to myself, I can't talk better than that.

Speakers. Great. Thanks. Thank you. Public comment?

Yeah. Any public comment on this topic?

We have no speakers. I'm gonna go into what the city has been doing. Jared, do you wanna go before me or after?

I can go after.

So I'm gonna go over some of the materials we've been creating.

Yeah.

I am absolutely not encouraging inner city competition, but Los Gatos has the highest alert numbers at 29% of the population. We're at 14%. I'm not saying it's a win or lose thing. I'm just saying that I know the emergency manager of Los Gatos. I would like to brag.

Anyway, so we've gone two different routes with promotion of alert SCC. The digital one is the sort of traditional route that we use for most promotion. Our main newsletters, the city manager's weekly letter to council, we've been including information about Alert SCC and Genesys there. The city manager's newsletter, that used to be items of interest and the Cupertino CC weekly, something like that. The names have been changing, but that's a biweekly thing that comes out from the city sort of highlighting what each department is doing.

In that, we've been including promotion for alert SSC and Genesis, and then the voluntary newsletters as well. We've also been using the digital signage. So in the library, right, we have something up on the screens. In city facilities, we have material up on the screen. And then so yeah.

So this is the first one of a couple handouts, and I have for you. So this was created last year, two years ago. Just a little business card by something. It focused on alert SEC. And our hope is to have these so that people pass out at city facilities, but then also as commissioners handing them out and having just the QR code and the quick code.

And then on the other side, explaining a little bit more about what ORC SGC is. These were handed out at Earth and Arbor Day. This was one of the most popular things at the OEM table for Earth and Arbor Day. We have them available at city facilities, and I've been handing them out for block leaders and at neighborhood wide presentations. As you notice, it is looking at alert SCC only.

So we now have this one. This one is the larger card, which is promoting both and explaining a little bit more how they work together. And then one of the things that we noticed when we were talking about Genesys, we were saying, okay, evacuation advisory, warning, order. We know what that means in emergency management and fire and sheriff because we hear those all the time and realizing, oh, yeah, Not everyone knows the difference between an advisory, a warning, or an order. So including that information just to really address the fact that there is jargon, and we do tend to use it.

And and we need to educate people so that we're not just getting blank stares when we're saying, oh, there's a there's a warning. So also note in the warning section, right, threat to life and property, those needing extra time to leave. That means different things for different people. If you have a pet, if someone has difficulty with mobility, anything I always joke, do you have a toddler? Congrats.

We need extra time. Right? Three year olds can get pretty cranky when you tell them to get in the car and they don't want to. Right? So a lot of people don't see themselves as needing extra time. No. No. I'm I'm able-bodied. I'm fine. If you have dogs, cats, kids, large family, anything that you're thinking it's an extra five minutes to get out of the house, you are covered under needing extra time.

So these actually came today, which is why the slide says that they're currently being printed. I already have them available at city hall and community hall. Tomorrow, I'll be taking them to the other city facilities, And we're gonna have them at as many events, as many volunteer events, volunteer trainings, city events as we can to get the word out there. Now these are the ones provided by the county. Again, only focused on alert SCC.

The major benefit of these is they're multilingual. So we have these available in English, Spanish, Tagalog, Vietnamese, and simple Chinese characters. It'll have one language on one side, another language on the other. These languages are chosen because they're what we're called what we call threshold languages in the county. So a certain population number has one of these languages as a main language or primary language.

These are at the Cupertino Library because it's a county facility. And this is something that the county is promoting a lot more, whereas the city is switching more to this dual sided one.

So

what can you do? I have a bunch of the cards. You can take as many as you want. Pass them out. Take photos. Scan them. Post them to social media or group chats. You are able to speak at council meetings during oral communications. You do have to I don't know if you've watched council meetings recently, but we do have a couple commissioners who will come up and say, I'm on this commission. I'm speaking on behalf of myself and then go into whatever they're talking about.

You have to do that unless you vote to what is it? Make an official recommendation to counsel? I'm not really sure. We'll double check with the clerk. But if you want to send something to council as the commission, that is something that we can work on. And you can also speak at other commission or committee meetings. TIC is a what is it? Technology Information and Communications Commission. Their tech. They should be talking about this app.

The Library Commission. Any of the commissions, you know, you you hear the oral communications feel all the time, right, that it's anything that isn't on the agenda. So you can come up. You can come, show up for five minutes, let people know about this. But just keeping in mind, right, that there's influence that you have as residents and commissioners that I don't necessarily have as a city employee.

Partially because I'm not a Cupertino resident. Right? So I can't speak to people right on the same level. But if you want more of either of the cards, just let me know. We're we're able to get them printed a lot faster than I thought they were. But and we do have the funding for that. I wanna be really clear. This is not something where it's, oh, well, you know, we're we're printing as much no. We have funding from council to promote both Alert SCC and Genesys. We can print more cards if you need them.

And that is it for me. But, Sharon, you also put a bit together. Let me pull that up.

Do you guys do

the API thing on

Saturday? City hall. No? I'm just

saying, like, can I take some of these to bring Yeah? To release? Yeah. Are you there for now?

Saturday.

Yeah. Yeah.

Yeah.

Multicultural Festival. Yes.

Yeah. Here's some, like, ideas that I think can pair really nicely with some of the stuff that's been prepared here. Basically, just ideas for vectors and share and promote the the great materials. Yeah. You can advance the slide.

Yeah. So, like, one thought is obviously, like, further down the calendar, but I was, like, basically looking into, you know, at what point are people, like, most receptive to new information and, like, new routines and stuff. So, certainly, I think, like, around the time when people are preparing for, like, the start of the school year, like, we should, you know, ask the school districts and stuff to see if they can spread the word about Alert SCC because I think students, families will be, like, you know, in that mode before they just, like, enter the trenches and, like, lock in for the semester. But yeah. So I think that's that's one avenue that we can hit.

Like, I'm guessing we can also, like, take a stack of these flyers and, like, put it in the office and stuff like that. Yeah. Next one. Yeah. So another kind of moment where people, I think, are, like, receptive to information about safety in particular is, like again, when they're with their, like, family or children at, like, parks and trails.

So, like, I I've definitely seen people, like, just, like, stand next to the bulletin board in front of, like, a trailhead and just, like, stare and then, like, continue on their way. So it's like, that's one vector I think that we can take advantage of. Certainly, parks when they're with their children, stuff like that. It's another avenue, I think. Like, even, like, maybe we personally can just, like, put stuff put stuff up. I'm not sure if there's, like, rules surrounding that.

I think so.

Okay. Excellent. Yeah. Think there should be one more. I think that's that's the end of it. Yeah. One more. So, yeah, thinking that we can definitely on the same lines of, like, you know, leveraging people who have, like, more trust among their communities, we can definitely reach out to block leaders, see if they can also hand out if they can maybe come to the city hall and pick up some flyers, if they can maybe, like, some maybe, like, some friendly kinda, like, pulling and tracking among their communities to see if they can, you know, see, like, hey. See if we can get to 95% enrollment by the end of the month type of thing. Yeah.

I think these are, like, three interesting vectors that we can target beyond the the ones that are already, I think, being covered.

Yeah. If if I may add, I think I I did send this email to Martha on March, some of the other suggestions. This is like first of all, I think I think this is great. Right? I mean, this is too small for my eyes. I don't know if it's my ears. I and I feel the bigger banner of posters will be more beneficial because lot or, like, couple of months back when I did go to library to just look look for our SEC, that that was, like, not very user friendly. That's what I felt. So, again, the high traffic places, if you can bring bring the bigger panel. Right?

I mean, maybe double the size of a four or something. Because otherwise, with the end of the thirty forty of information cards, this gets lost. Even at library, I I do see it. Right? Because I I'm curious to see what's happening in the community, but there's too much information. Like, there are, like, from the other three different cards or something. So I I strongly recommend a larger banner if possible. Right? Especially when we have funds. And the high traffic areas that I sent in the recommendation of yeah.

This community center and the senior center library, the sports center, city hall lobby, these are some of the areas that I can I think this large panel can be useful?

And when it comes to, like, the different spots, is it, like like like, we should basically go in and put it there,

or is

it something that, like

So for city facilities, I'll be the one Okay.

Understood. That. Okay. Makes sense.

Alright. Sounds good.

Do we have is there any sort of poster? I know there's a poster at the corner Memorial Park. Is there some sort of poster that advertises talks about Genesis and or SCC? I want to see if it has. That would be a great spot.

I'm just

saying right on Stephen Street there. I

think, like, part of the high traffic I I also really like the trial and drugs. Right? Any trial, even though I I keep listing, I always look, okay, what's what's happening. Right? I I stated. I think that that's very good high traffic. I think Mark Law's presentation also has very good suggestions. Right? I think definitely talking in city council meeting and the TICC committee just to spread the awareness, right, especially because we have so long numbers. Yeah.

And I I I would really like to see if you can some make some progress on the official recommendation to the council for some of these ideas. I mean, we can speak in the city council meeting, but if we can as a com commission, right, maybe in in your next meeting, the mayor and the commissioner, council, we can send an official com communications saying that this is what really public safety commission want to recommend. This is a high priority that the fellow commissioners

I mean,

as a commission Yeah. Recommending.

For sure. Yeah. Yeah. So I guess so If you

can find out the process. Right?

So I guess in the, like, mayor's meeting, like, we definitely would talk about, like, yeah, we're trying to, like, spread the word about this. There's like, maybe I'll maybe I'll bring, like, a stack of flyers, like, hand out to folks there. And then I guess, like, when it comes to the like, what actually would go within a official recommendation to city council, it's like, what what would be what would we be recommending them to do exactly?

So I'm trying to remember. I know that planning commission issued the recommendations, like, about increasing the notifications very for their projects. And that was the chair spoke at a council meeting and said, the planning commission officially advises council to do x y z. In this case, it might look like the the public commission is recommending that council promote take time to promote alert SCC in Genesys.

I see. A large panel in these high traffic places. Let me elaborate.

Yeah. I mean, I guess, in some sense, we already kinda maybe have the authority and scope for that.

It's Yeah. I think we need to make really official recommendation because, otherwise, it's like, I mean, with so many other priorities that city council is having, this may not be priority for them at all. Recently,

all the city council members went through a search.

Uh-uh. I think oh, so

Yeah. Oh, what else part of that? Yeah. Yeah. Okay. Cool. Yeah. Yeah. I'm already on the I think you are also on the Yeah.

I'm with Cares.

Oh, Cares. Okay.

That's alright. Yeah. I think I think we we have a plan here. So I think on the in the mayor's meeting, like, I'll basically bring up this information, talk to the mayor about, like, you know, can can alert us to get some more FaceTime, and then we can figure out, like, how to basically recommend the entire entirety of council to

I think that that maybe Martha's action item, I suppose, to find the official recommendation channel. So I think before before you meet the city council, if if you can send that official communication, maybe they'll have heads up, if possible.

Or would it would

it be an email? Or I mean, I guess, like, I think you mentioned that we would have to basically go to city council and speak at oral communications. Right? Yeah. Okay.

Alright. So we just we're hearing from the city clerk. Okay. You can vote to have the chair email the council on behalf of the commission or speaker council representing the commission, and that would be speaking under oral communications.

Oh, okay. No.

So if you if you wanna vote now Sure.

If you have to go ahead.

We have to work out the language a little bit.

Sure.

But then we can

Alright. Yeah. So I guess a motion to have me email city council about dedicating some efforts to spreading the word on alert SSC and Genesys.

I want to amend it, Abhisher. Right? Be more specific, like, large panels in the high traffic areas that we discussed. So let let's be more specific.

So so the recommendation to council would not be the operational

Uh-huh.

With the banners and things like that. That's that's staff. The recommendations you can make to council are we want this to become more of a priority Okay. Rather than we want these specific operational things to happen.

So if we send this to be priority and council says city council says, yes. This is a good priority item, then then it transfers through the action item to the staff?

Council directs the city manager who directs staff.

Okay. So this this has to be okay. I'm fine with that. Thank you. Okay. And start to I I second the package. Okay.

Let me see if language, the publicity or the planning. I'd have to go back into the minutes. Okay. But From memory, it was well, the chair from one of the four states. I don't remember who I was. What she said was speaking on behalf of the planning commission, our recommendation was this. If we wanna

start with

that, we'll start with that. This language.

Alright. Do we need to do a vote on that motion? Or I think we can do that. Yes.

Hey. Commissioner Khan.

Yes.

Vice chair Sappaharam.

Yes.

Chair Raharam. Yes. Motion carries again this slide.

So I want to go back to this topic because I didn't

get a chance to talk. Uh-huh.

So is it possible or probable?

Or I think vice chair wants to keep on something that we passed in that agenda.

What? Which?

The item item forward.

The AI release?

The AI release. So

that item is closed. We can reopen it vote to reopen it. Yeah. I would recommend finishing this.

Set us up the topics? Oh, sure. Alright. Yeah.

Do that. Any just public comment on alert SEC promotion?

We have no speakers here. Right. And any

final comments? Thanks, Matt. Alright. Yeah. We're good to

go. Okay. So

we'll need a motion to reopen item four.

Alright. Yeah. Yeah. Motion to reopen item four.

Okay. And a second?

A second. Okay. Thank you.

Yes.

Yes.

Yeah. Can you go ahead? Okay. Yeah. I think during last meeting, we talked about how do we advance this common fraud prevention, especially for the seniors. How do we officially recommend this also priority? I mean, I did reach out to you. I want to understand if we if we can include that as another item that commission formally recommends to the council as a priority item. Like, increasing some of the ideas I sent in the email are increasing the community education events. I mean, I I I only sent it to you a month. I didn't send it to the commissioners. Right?

Correct.

Yeah. So so I don't know if I need to go through all the some of the items, but I have some suggestions on how we increase the awareness or increase the frequency of the education units.

Yeah. So the direction that I received from the deputy city manager is that we are not going to step on the sheriff's office's toes. We will support the work of the sheriff's office, but the city is not going to duplicate efforts and hold our own events because we at the city, we don't have the expertise. We don't have the knowledge. So if you would like to request that the sheriff's office put more events on or something, that's a possibility.

But the city is not will not be taking the lead almost not because the sheriff's office has the knowledge and the experience.

Go ahead. Any recommendation from the series?

We we we're our our detective and our he's a reserve officer, so he's actually volunteer. He's doing a lot of his time dedicating a lot of his time to it. He's done several here, Tino, like I said, in Sarai and Saratoga. He's all over the county, so it is a very passionate subject for this individual. He's a reserve detective with us, so I I'm not sure how much more I can make him do. I think he's done two in his last couple months here with Tina. So he's getting good good good size of people coming in, but, you know, to be honest, sometimes it's the same group of people that keep coming into some of these to some of these events. So

So how could we publish, like, let's say, one is happening in, let's say, Palo Alto? How do we publicize that?

So

I can ask. We we publish it through our social media aspects and stuff like that. We do publish them, but we're more dedicated also to our elderly community. So we do stuff like the forum and other places where we target our elderly community to come out and attend these these sort of sites. So same thing will be doing in Saratoga. We did it at a retirement home near Allendale at the senior center there. So, I mean, if you have any other ideas for us to push out, but I think we were doing pretty good advertising it other other than I mean, we have to get more people in there, but it's in terms of people are busy during certain times. So Right.

Maybe, like, given that, like, the sheriff's office is, like, you know, doing their part. Like, maybe we could just do, like, the official recommendation to city council. Right? And it's, we wouldn't be mandating I mean, we don't have the ability to mandate any, like, operational thing, but it's like if it's a official recommendation, then I guess council can kinda like Providing additional funding. Figure out that helps what to do. Right?

Okay. What was that, sir?

Providing additional funding if that helps.

We're in the middle of a sheriff's office contract negotiations. Don't know if we wanted to sign any more additional funding right now. But, you know, maybe I think I think you're visiting us after July might be a better option right now just because right now, our focus dedication right now is with the sheriff's contract. And I know I'm not trying to diminish this importance, but our guys are doing what they can. It's just the priority right now for the city and for the sheriff's office to come up an agreement that they can both agree with financially. Because right now, it's in limbo, you know, whether we're gonna be your police department on July.

I think maybe we can add it to the future agenda item.

Yeah. We can add it to a future agenda item. And and, yeah, I guess, like, for us just making a official recommendation to the council to, like, hey, like, this is a based on what we heard from from the detective, like, this is insane trend line. So Perfect. That's seems like resources are still, like, a bit, you know, tied up and stuff. So deferring to the council for further ideas, but this is our recommendation plan. I I think that would be, like, a fair Yeah. Thing to do.

Probably pick End of the motion?

Oh, yeah. I guess yeah. I guess we can make the motions.

Okay.

Second?

Second. Okay.

Yeah. For me, do have a single motion?

That would be vice chair.

So we'll take it to a vote. Commissioner Klein? Yes. Vice chair?

Yes.

Yes.

In in addition to that, like, I also recommended putting a scam prevention tips, maybe similar cards. So any thought or feedback we received on that, Martha?

That's, again, sheriff's office.

Oh, okay. Everything is sheriff's office. Okay.

So you're following the lead of the sheriff's own.

Okay.

I could try to see if there if we could well, I know we had some flyers, and we do put out some stuff on social media regarding it. Again, more targeted towards our elderly retirement home areas. Quite honestly, I think the the target audience, and maybe this is a mission for you guys, is is people who have elderly parents to try to get more involved with their elderly parents and probably more involved in their financial decisions because that's sometimes what probably could help a lot of this. We have, you know, children live in different states or different areas, and their parents live here, and they're not too involved in their financial situations. But I think that's that's sometimes a disconnect because, you know, I don't I don't have access to my mom's account, but if it she became victim of a scam, I definitely would at that point in time, try to monitor her a little more closely.

But but, yeah, we can always come up with some we I think we have handouts and and lots and lots of stuff to prevent victimization. So we do have all that stuff that we can bring to all these community events that we come up with.

So And they

were watching as well too. So

Excellent. I think if we can get data pop up to solve Sure. That would be.

Yeah. I can bring some of our handouts next time the next meeting.

Thank you. Yeah. That's good. Alright. Alright. Cool.

I guess we can move to item seven, the updates from fire insurance office.

I

can go first one. It's really quick. So Fortunately, a lot of our I think we report back back in January and then, like, the other that we switched to a new RMS system or new record management system, which is really making it really complicated to get a lot of information. And I think last time we were here, we were trying to correct January, February, March on our response times. We're still working with county communications on that.

They're the holders of the information. We contract with them for dispatch services. Their numbers are a little skewed, but they did work into providing me at least April's information, so which is a little bit better than what we had in January, February, April I mean, January, February, and March. As you recall, during last time, we had almost, 24 priority one calls in January and, like, 15 in February, and that seemed really unusual. So when I checked with county communications, they did clarify that some of these were mistagged.

I'll give you an example. If a person was involved in a fender bender, an accident, just a just no property damage. I mean, just property damage fender bender, and they would call 911. And they got sidetracked and then hung up or then tried calling 911 again or somebody else tried calling 911 in that same area. For some reason, it would classify the call as a 911 unknown, which is a party one call. But then they got ahold of the person saying, hey. I've been involved in an accident. No one's hurt. Can you please just send a police officer out here? And so it was classified as a nine one unknown, making it a party one call, but the deputy thinks he's responding to an accident with no injuries, Getting there ten minutes later, ten minute response time on a priority one follow is a no no.

You know? So they're trying to change some of these types, and they're having problems changing the call types. But we've heard that that they're try they're fixing that now. So we're right there in April. They said fix this portion, so we should have by next time, we should have the numbers for January, February, January, February, and March. So I apologize for that right now. And then just going off of our our crime statistics, as you can see, back in April, we did have a robbery. We were successful in arresting the individual who committed that robbery. You might have seen in social media. He went into a massage parlor post as a police officer.

Detectives tracked him. They were following him to different counties. They eventually did a civil search warrant on him, and they did arrest him with the materials that he committed the robbery with, the vest, the police tac vest, everything. We put that also on social media. So it was a really good arrest by detectives. We've had six and two residential burglaries in March and April, four and three commercial burglaries. Numbers are looking better than they were last year, especially with residential burglaries. You know? And and I and I hope they wouldn't keep staying that way. And so that's good.

We're we're we're you know, we don't wanna hit that 102 like we did last year. So burglary thefts or burglaries are still, you know, occurring from vehicles again, you know, and they're and they're actually occurring in, like, mass areas. So if we get hit with, three here, San Diego can hit, like, four. So it seems like it's a group of people and all is going up, bringing the cars. And if you keep going down let's see.

And that's pretty much it for for the rest of the stats. They're pretty much on par for for everything else. And, again, we're still having travel issues with our our accidents and citation system. So it's it's just been it's been a nightmare dealing with with systems that don't talk to each other. So, hopefully, by the next time, we'll have some more information. I I hope so. Fingers crossed. So but I'd be happy to answer any questions in in regarding any of these crime stats.

Yeah. I have a couple of questions. Yeah. Is the contract negotiations are still in progress? So is there any impact to operations? What's that? Is an impact to day to day operations?

No. I mean, the the deputies are are are kinda autonomous to do what they need to be doing. The detectives aren't supposed to be doing what they're the negotiations are more between myself, my assistant sheriff, the sheriff, our CEO's office from the county, and their finance people from the, from from the CEO's office and direct city staff, which includes the city manager, and sometimes the mayor of of the city. You may have seen the little town hall that they had the other day with James Williams and the sheriff there to answer any questions about the contract. It's just trying to get a resolution between not only the sheriff's office in Cupertino, but sheriff's office in Saratoga, sheriff's office in Los Altos, and the county of Santa Clara. So

Second question, any update or change for the issue? No.

The last thing we had was the share the board of supervisors because of issues that they believe the flock is having nationwide. They just don't wanna be partnership with with flock. We have been in communications with Axon, which is another AOPR vendor, and a couple other ones. We've we've interviewed probably four or five of them. Just trying to get a good vendor.

Axon seems to be the most reasonable one since we already have a contract with Axon for body worn cameras and for vehicle cameras. But we're we're not to the state yet where we're gonna start pulling the trigger on on ALPR or Pushet without without first having a contract in place that we are gonna be doing the police services. So it wouldn't make sense to to put that before this. So

Mhmm. Okay. So Thank you.

Yes. No questions from my end.

Alright. Thank you.

Thank you.

With whom?

Oh, yeah. Public comment.

We have no speakers.

So for the fire department,

we have a

new format. So it's in the form of a newsletter, and the data is pushed in. I actually I actually like this iteration, the metrics and the stats. A little bit better. You'll see what's inside.

First, on the first page, essentially, some of the highlights that we have, I'd just go ahead and just say some of them are specific to county fire staff. It's. I'd like to make sure the messaging is clear that So those successes and the careers that continue to evolve and the success of and and and as well as the partner and partner. And so it's one of those things that you have to try to share. So we've continued commitment and development of our staff to actually take command in years.

So for succession planning, these are important. These promotional ceremonies are important components of the what's going on at. So with the wildfire preparedness workshops, I'll just draw your attention to the dates that are coming up in in Saratoga. So there's a in proximity, that is actually a really easy one for folks in Cupertino to catch, but there will be one here in Cupertino on. So two hour attendees, one in June, one in July that are close, and those are coming up. And so anytime this would also definitely be great, and you should expect to see this type of information and push this. So you'll see a lot of

the same

things, but it is always a relevant story to tell, especially when our numbers are are a little low. We're working to make sure that people not only understand it, but they had to do it when to do it. So pay attention, and let's get out there and get folks. So that would be a great thing. Urge people to get out either one of these or both because we will be there.

Just education, but a lot of the other resources that are available for that is homeowners information. And then also, we'll just be there to answer questions for them as well. Second page. Saturday before the. You know, essentially, it was a presidential structure that didn't displace a couple of folks or

a couple

of families. The second alarm was falling on it in the side of the structure and the number of people that were expected to be impacted by it. It did get an all clear, meaning there were no people. She successfully inactivated the structure on just the initial arrival of the of the engine company or person engine company. And so there was a building with the exterior and an adjacent storage shed that was involved.

So there were no actual reported injuries for civilians and or firefighters. So that is one incident that occurred in Cupertino that was relevant. And it worked down once again. Let's see for the dates of the wildfire. Now we're at the City Of Cupertino public safety report stats.

This one is is is fairly similar. No surprises there. Most of our calls are not sure. There are breakdowns. Some of the things that that could also be considered usually have a medical component of the rescues, and sometimes the service calls, during the the fire season, food, things like smoke in the area. Or they might be like this fire, and it might have been two or three blocks away. Something might have

reported it because they

just three blocks away, fire smoke in the area or something. You might have

know all of them.

A require or submitted a request for something. I mean, a table look at something. Water problems, all of those types of things are also included. Then you'll start seeing vegetation fires. Vegetation fires included with structured fire, and those numbers will start to increase as we move on to fire season.

The incident that is listed under significant is the one I spoke about, and the community education events. Keep in mind, the preschools, elementary schools, middle schools are basically usually assemblies or classroom or groups of classrooms. So that's why the numbers look so big. So it might be a single event or just a few events that actually work for a large number of students, especially with the elementary and the they get the entire class that they we care about fire safety. Adults, these are, adult programs that are actually focusing on some things like fall prevention or some, other types of things that usually, will target some of our senior members of the community.

And then the CPR and first aid hands on hands on CPR

and ours.

Mean, these are actually costs that you can go and take. So if you get ahold of us on our website, you can go through them. Right? You can actually say I'd like to come in. There are basically office hours. So if you know of a group or somebody that needs to get it for to be during a program, like, BANT or something, and they need to get this kind of training, they can always come with us. Simply, they're they should be able get it in a really short time frame. Station tours are starting

to pick up.

That's actually

a little good time.

The community, it was there was a

bit of a

a lag that I will say. It was it was a while before community members, families, whoever just pop back into a fire station. That's it. It was like we're back on track. Next stage.

This was an interesting one. I like the way it that line that hard line basically gives you the baseline. What this also does is it gives you average times. As you can see, you're you're gonna see a sharp area of active single event on if you look to the far right, the total reflex time, that's actually represented by one incident that was way out in the sticks. So it just happened to be that that outlier creates what looks like an anomaly.

Yes. It is, but it's not a problem because it was one call. So if you wanna take a closer look, call processing time in that continuum is that time that it takes for calls to come in up to the point where it gets the engine or the truck gets dispatched. So they get dispatched early on, but they're still taking information. As long as they know what kind of call it is, then they know that they're sending the right unit with the right resources and skill set to load that amount and.

The turnout time is the notifications and ring that happens at the station, and the time that you actually get in the ring and the ring starts rolling. That's the the turnout time. So those are there's a little overlap, but they are they are sequential. And then the last is the the total reflex time. So that's the time that it takes to also get there. So keeping in mind that the total reef reflex time average is everything together. It is rule ever. Or is anything with 1,000 people or more in a square one. And then as you start getting we have both. So if you start getting out further out there, that's where the rules there is a mix.

There's a lot getting very, pretty close to the edge on the rule. We have a lot of, what we call the intermix, a lot of houses mixed in with vegetation and and near, you know, some parks and things like that.

Then you get the folks who

are way out there where you have ten, twenty acre lots, bringing big bare ranches. Exactly. So very, very few people for that density. So average to know our apparatus respond for medical emergencies. Mainly because this is the lion's share of what we're doing, and we take a look at that threshold line, you see that we are actually doing very well overall in all aspects that.

So the twelve month rolling average and the current monthly average. So we've been turning out real well lately. So I do not have any information online, but it could be that the the crews are not out of the house doing as much training, or they may just have had a month where they were in ideal locations in order to basically promote a quick turnout time and and and a good. So number of incidents by type. Once again, this reflects pretty much our standards that we normally see.

A total of 1,800 calls with the month of April, which The structure fire other type, only one or two that actually made it to a level where I'd say it's really a work in fire and by failure, just being advanced over it. I think it was a lot of work. And then the others will be smaller vegetation or exterior fires or extinguish fires or food on the stove. Those are the types of things that come in on that. So the you still want a fire group?

Because those ones can start they can hide in attics or or other spaces, and those are. There. We'll still treat them exactly the same. So they are effectively a structure fire, and they haven't worked the same exact methodologies and SOPs, operating procedures, to to address. And then I thought this was an it's number of incidents year to date.

You can see that we've actually passed. And so I well well, we're past COVID. We're back on track for our our normal. So I would say that at this point, you'll start seeing these numbers continue to increase two to three percent a year, and you should expect to see that that type of continued growth in the call volume,

especially as you start

seeing more housing, the urban and higher density housing, converting neighborhoods to, basically, those that have multiunit, multi residential structures. You see a lot of those happening now. So this is this is the the path of the direction

we are

going in, and we are currently still able to respond. And based on the the stats that we have, we're still doing all our response. And those two things we put together very closely to make sure that we do have sufficient resources or, I mean, aim.

Once again, we have three stations in

in Coopertown that are that are actually in Coopertown and some special units. So

we're getting to some.

This this is a very important message. I'm really liking what they're doing with this last

page because

they're very relevant. They're relevant for the time. This is a great one to to amplify. Full safety. There's really. These are tragic events. It's she never ever. Doesn't happen. A portion of children around the pools. So educating those folks that are not just people that haven't, but those people that are in childcare and have is small ones around in bigger neighborhoods that that happen.

You see a lot of times kids will jump fences and do other things, so the pool safety is a really thing. So not just the preventative, but CPR. So there's an excess then. So It's that with when when there's an accident or there's an event, that that CPR is actually that could that's not just about by anyone, and it makes a huge difference, especially if it's done very, very early. So I'll close there. Do you have any questions?

Yeah. It's great to report a lot of slides and data with.

It's it's easy to speak to it. I like this, like, directional noise. So I hope it was relevant for you.

Yeah. What is the service instance? I I think you explained. I forgot. There was a service instance category. May I know what it is?

So service service calls are basically anything that falls into, like, that junk drawer where there isn't a specific type of thing. I am I I have my my, waterline broke, and my kitchen's flooding. There's a weird smell in my neighborhood. It's not in my house, but I can't tell you what it smells like, but it just smells like there's something wrong. We don't drive around the neighborhood. There's just a light haze. I see smoke because I'm driving down the freeway, and it looks like it's over there by Apple. The orchard over there could be fun, tulip fun, things like that used to happen. So people will call in anything and everything. Very, very vague sometimes.

Or it could be one that is probably gonna be more common that Sometimes they'll have cooking fires and other things, and it'll create a bit of a nuisance, and people will want someone to go out there and tell them, hey. It's it's it needs to be extinguished because it's it's you know, maybe plastics burning or something. So so it it it could be just about anything from I need help doing something at my house and or, you know, there's there's something I'm worried about. So the the service call is kinda, like, the catch all.

Thank you.

And I will every single call that comes in, somebody rolls out there and takes a look.

That's great. Yeah. I I recently know there was, like, in the YMCA, I complained about the smell, increased smell because of that. They have propane tank to heat heat the pool, so it was pretty strong. So when I reported, they they called, obviously, fire department to make sure

that Did they hear it?

Yeah. I I believe so. I think they're certified that there is nothing wrong. Oh. This is not okay. The solution is open source.

Sometimes you guys were we're probably able to pay.

That was it. I mean, in in that case, I think if there is no fault fault equipment or anything, they are doing went ventilate more often was the solution.

And and I think that there is this so that you know, there is another thing as far as the communication that somebody is actually paying attention and somebody which is enough to dissuade behavior. So maybe you didn't necessarily find the person doing something that you think that likely they were actually doing this. They just didn't happen to be doing it while we got there. The fact that we show up, we have a discussion with them their understanding that these are the types of things that cannot happen to the neighborhood. That usually does solve most of our So with that End of report.

Yeah. It does. Thanks so much for the reporting. Any public comment?

We have no speakers here.

Perfect.

So with that, we can move on to staff and commission reports.

This one should be fairly quick. Or not.

Nailed it.

I love living in Silicon Valley. So good at tech. Okay. K. So some recent volunteer activities.

There was a search and rescue training with Citizen Corps on Mhmm. And Medical Reserve Corps was at the Cherry Blossom Festival to run the first aid booth. That's pretty standard. Any city event usually have citizen corps, usually medical corps running the first aid booth. There was also a volunteer CPR and a last week.

And then earlier this week, there was a first aid and triage refresher for volunteers. There will be a damage assessment training, and then there will be a citizen court exercise, I believe, at City Hall on thirtieth.

If I may, I can speak to that and finish.

There are two personal emergency preparedness trainings. One is tonight. The next one will be Saturday, June 20 at City Hall. And this is a event break registration that I can send out. Staff activities, there was a block leader meeting on fifteenth that was focused mostly on sustainability.

Although I did promote Alert SCC, and they handed out some of the cards. We also had a couple neighborhood watch presentation, a build a kit event. I am right now mostly focused on getting ready for a national night out. We just released the registration form, and we've already got a couple people signed up. I think we're about 10 already.

And then the city hall great shakeout drill, Just taking a second to make sure that the old plan works, and then I'll work on that a little bit more as we get closer to October. This is kind of a repeat, but we are looking at program promotion for alert SCC and Genesys. And as a reminder, we will be having a wildfire preparedness workshop July 15 at Community Hall. That is also, I believe, an Eventbrite registration that you can find on FIRE's website. That is this is an event put on by FIRE, not by city OEM.

The last thing, I got this update after I submitted the presentation. So you may have heard about the cruise ship with the antivirus. There is one person from the ship who is in Santa Clara County. They are being monitored at home. They are showing no symptoms.

Everyone who was symptomatic is being Pept is maybe not the right word. But they're they're at a facility, I believe, in Nebraska. So if this person does show any symptoms, they will be going to that facility. But from contact tracing, from from monitoring, they are not showing any symptoms, and they are reporting that they are feeling well. And the public health department has designated this a low risk for the county. If that changes, I will let you know.

And if I may, just to give more details on the May 30 event, it's this it's two weeks from Saturday. It combines CARES and SIRT and MRC. It we're going to have a mock event. They're gonna be search and rescue in the neighborhood as well as search and res search and rescue in City Hall itself. So we'll be combining all three areas of emergency preparedness. And I'm not sure if fire is gonna be showing up. I'm not sure. I don't know if

From my understanding, it's Citizen

Strictly Citizen Court.

Oh, yeah.

Fair. Fair. Yeah. And it's from 08:30 excuse me. Eight to 01:30. And after that, there's a used book sale at the community hall, so you can go grab some books. Put in

a plug for them too. Looks like they're nice class. Thank you.

Right. Yeah. No other reports. Future agenda setting. So I guess, like, one think, like, one item that would be good to have is, like, probably, like, a an update on, like, the state of the alert SCC and Genesys Outreach. Like, hopefully, by then, we have some some progress to show. I think that would be one. Does there need to be a motion to add it to the agenda or just like

You're the chair, so you can unilaterally.

Oh, okay. Alright. So, yeah, that that would that would be one. Mhmm. And then the other one was the one that you're discussing, like, receiving materials from sheriff's office to share, like, on AI safety, essentially. Right. Anything else?

May I ask? So in light of the upcoming May 30 event, I want to give, like, a short presentation, if I may, about when if giant earthquake occurs, what we as Citizen Corp would be doing That's up to support the citizens because emergency personnel will certainly be overwhelmed with, and so it'll kinda fall to us to take care of things. So I'd like to present something on, you know, how we can be better prepared and or the process that we have set up.

Cool. Yeah. So, yeah, we can have a item on Citizen Core's, I guess, scope and Yeah. Responsibilities in the event Yeah. Earthquake. Yes.

K. Alright.

Yeah. I think that's that's it.

Okay.

Oh, yeah. Sure. I'm adjourning the meeting at 08:08.