Municipal Technology Committee - Regular Meeting

okay great we'll call the meeting to order at 6:35 PM um first thing to do is um looks like Yash will be joining us a few minutes late like 15 minutes late I guess um first thing to do is review minutes from our December meeting I sent those out earlier today know if anybody's had a chance to review those I had one did Matt um it mentioned that for Ezra there was only one license for cloud version it's actually they only have one license for the desktop version uh only one license for desktop version okay that was the only thing I spotted any other no changes from my side I looked over them okay I move that we accept the minutes with the correct ction of the EZ one license for desktop version second [Music] it or okay making notes here um all right go around the room Angela uh yes and Ola I and likewise I all right okay all right um recent feedback I had logged into the system I lost my window um me log back in see here

you got this feed back from the town website we are currently at a 4.2 average rating um responses is that out of five or out of 10 out of five oh good good uh most recently was the seventh of um on the senior site uh 7th of of H January [Music] and um they looks like they mentioned that oh no this different there's basically no feedback they even rate it surprising anyway so no no feedback let me know that all right uh on the next item uh user Journey collection analysis I am still I still have I still on me I need to do is look into free low cost no cost open source uh user journeying collection analysis tools given the budget constraints um so put that back on my Tod list here all right um Town related employee training and reach out to the depart departments um if anybody had opportunities to reach out to respected departments on training opportunities and related to that the the data governance U and data organization efforts on one drive most of my time was spent on the strategy between meetings Matt so I didn't have uh much of a time to check

in with the Youth and Family Services but I'll do that before our next call and see what feedback she has okay I so obviously I had the meeting with DPW the last time and nothing specific came out of that and then um I've tried a couple times to reach out to the finance Treasury Department but they're not responding so I need to take another tech I guess with it okay um likewise I uh have I've not reached out and it's on me to reach out to apartment time over and we are soliciting yeah so and I know Mash we like the library were interested at one point in time but I don't feel like we ever got our arms around that um I have R I tried to meet up before the holidays and it never happened um so I should reach out to him again and check if you find time with Ryan just let me know don't don't uh don't pay attention to my schedule I'd love to join if I can join I'll join you perfect focus on your availability and Ryan availability and if I can join I'll definitely do it okay thanks all right um as well as any other departments this is going to be a short meeting tonight I think until we get to the strategy wow other depart sorry about that did you get Ked out yeah my I just pressed the function key and I turned my whole to sleep I'm sorry about that wow okay good start um any updates from other other other departments or boards Outreach

this past month I don't have any just we can Ash Yash when he joins us all right uh let's go ahead and jump to the strategy doc um so I sent this out um over the weekend and basically um you know great feedback Ora thank you very much for the feedback that you provided um we did break it into three distinct documents so now we have the longer more detailed technical strategy we have an executive summary document which is you know kind of the shortened version and then there's a progress report that talks about the things that we've done and what we've accomplished kind of against the strategy um so I liked that approach I adopted that into the documents um and so what was sent out was kind of a a first iteration or draft of that approach and does anybody have feedback um additional elements that they'd like to share about them um no I I scan to the three of them and I think it works well like the flow was good um um so I liked kind of just how you broke it out so thank you the only thing and I did per the guidance kind of think more about the metrics so we can get into that I guess the only other two things that I thought of as I was going through it was is is it worthwhile and I was looking more at I think in there there's a section what are we doing for 2025 26 Etc and a few of the topics that made me wonder like should there be a topic that is a standing topic once a year once every six months like and it could be something like emerging Tech and it's

like great we check in on that every January as a standing topic or security could be one I don't know if so that was one thought I had was like because there are some topics there that it's just worth the standing check in on and then the other note I made was oh in there it does talk about a quarterly update I think to the select board yeah so it was more just to have the discussion to say is that something we do commit to or it's qually too often and we want you know something a different frequency or how we manage that yeah we did talk about that and I think we had been meeting with the two select board members who were designated as our Point people um so some of our updates had gone through them um but I think we do need to get a little bit more rigorous around how we do that and and doing it on a more frequent basis so Matt I think that was with you and I to talk with Sam about how we get that set up and what the right you know right approach would be um I also just to make another point on the metrics there were certainly some part parts of the documents that could really use like a sitdown working session where we you know just kind of go through and say what progress have we made on this what progress have we made on you know this one so that we can actually kind of fill out some of that um Jay I don't know if that's as simple as just getting time with you so that we can kind of go through it and and Hammer those out we could try that or I don't know if we schedule like a um kind of a working session where we can spend some time on on the the documents and metrics uh yeah I it it might be best because I was just looking at that um today as well uh the fact that a lot of

the a few of the items on there are complete yeah um so just yeah I would say kind of going through that and then figure out what we need to wash out to okay fill in refill in with and even as you were thinking about metrics as I was scanning it I was like oh a Post-It exercise would be great for this to kind of just because there's a lot in there and kind of I was in trying to cross check back to say okay do we have a metric for everything that we have a guiding principle around or do we not like just I was thinking it would be a lot easier if you had it up on a whiteboard maybe um there something we want to schedule a a meeting for or do you want to do um I think it would be easier if we were in person I mean we could do Miro or something like that but possible for us I think it's easier we want it to be the full MPC or uh basically schedule a meeting or do you Ora and Angela want to meet with Jay or would it' probably be beneficial if we all I think if we all do it it probably be good okay yeah I mean I don't know I'm happy to take a first pass with Jay and I to kind of try to get through some of it but I mean we could probably just work through it with everybody in the same room yeah if we next session in person or something or yeah maybe yeah is that a good good good is that a good time if we said next our February meeting were yeah an iners meeting together yeah if my timing a bit messed up with the seven I'll need to start at 7 p.m. I'm sorry to join a bit late it's just okay we can we can start at 7 for that one that's fine okay yeah let's let's target that

um I have to apologize I have not uh reviewed what we have sent out yet I will do that though and we'll come prepared with ideas for come on Matt you only had like two days come on no but I I greatly appreciate all the suggestions that may had made and Angela all of your work in in leading this so thank you okay as do you have any I know if you had a chance of reviewing to review what Angela sent outview sorry for that okay all right uh going back one other agenda item uh we basically gave it updates on the Department's Outreach and so forth and basically there haven't been any updates I still need to do some Outreach and others will as well yes have you had by chance had any chance over the last month to do Outreach to I I have not because uh we had we had sent it out earlier but uh we have not heard about it from the fire or the uh police chief and we have to send it out maybe once more as a feeler uh I think most of that requirements already get satisfied through their own budgets uh and one of the things I think we had discussed earlier and is is that and I don't know if that's still a good thing to go for it or not is for the recc uh is there an is there like an oversight committee for that and can we have a representative there to just look into the technology requirements and whatever happens on that front that would be a great question for the Chiefs so if you would mind reaching out to the Chiefs ask them about yeah that's and put Al also on it is that a correct personation yeah that would be good keep

Al involved I think he's the point person from the select board on wreck y okay um any other discussion uh during this meeting on the fiveyear Strategic plan um Matt is there a plan to replace Joel yes we are actively searching so if any of you know of good people in town that you'd recommend um let me know and uh let's discuss yeah love to sign up sheet from P had what existing members only what was that Ora um is there an is there a particular skill set that you think we need to kind of round out because I know Joe obviously had some experience raen was it networking Etc so I don't know if that's something we want to look for I'm certainly not the networking person yeah I think it would be great to have uh yeah keep have keep somebody on that is heavily involved in has strong knowledge and networking um for the town and the schools um but the two key skills are the hard technical skills if if there's opportunity to find somebody with hard technical skills it would be the networking and networks um on the other side uh consultative Consulting um and business process that's always strong skill to have especially um with Outreach to the Departments and helping understand um how can we help improve efficiencies through technology potentially which requires changing or updating modifying respective departments processes so consultative uh business

process analysis recovery I think that's useful for all of us to to have so any other thoughts from May else and skills we might solicit okay sounds good um position going to show up on the web page the town web page also like a volunteer position it will it will Jay was already mentioning me earlier uh that I need I I'm going to reach out to to Joe to have him submit his formal resignation because he hasn't done that yet it hasn't triggered the process to open up the the position so yeah that's a good point um all right anything else on the strategy all right if not um uh so please do when you do reach out to departments be great you of course we bringing W with you the feedback from the last year's actually summary over multiple years of the citizens the citizen citizen satisfaction survey please do ask if there are tweaks or modifications that are desired for this upcoming satisfaction survey um which is I'd like to do sometime in the spring as a as AAL you know repeat uh in general it's nice to keep the questions as static as possible across years so we can do Benchmark across years and see how things change but if a depart Town department wants something tweaked or changed or modified we definitely want to be supportive of that as well so so basically please do Reach Out Department and ask as you as you present the information discuss hey is there something that needs to be modified or

additional questions that need to be asked Etc we also did a number of guides for the Departments that we passed out um probably sometime last year there were um a guide on vendor questions that they could ask and some things like that I mean maybe just refresh people's memories that those resources are around if they um if they need them and Jay I don't know if we ever posted those on the MTC website but would that be possible if we sent those over can those get posted as PDFs or something um I should be able to create a link there to them um they have to be the documents themselves um the PDF document would be better um okay I think I have them as PDFs because that's what we had to do for printing so um I'll take a look and I'll send those over to you okay okay great check got just taking notes um all right great all right next thing is um town meeting Improvement um I'm debating whether should do a additional section in annual survey specifically for town meeting of how to improve it um but um or if we have just a dedicated specific survey for uh improving town meeting um I feel like there's lots of opportunities for improvement in town meeting and I feel like incorporating ideas as well as educating the populace

educating the attendees about the most efficient way of of participating in town meeting including preparation in advance reading through articles being aware of the of the being prepared and have an understanding of the key articles and the key issues and um I think the key feedback or key thing I would love to help citizens understand is if you want to make changes and have S suggestions for changes of articles in town meeting please come prepared please do your homework in advance um have it well written possible uh have it vetted please vet it with other people uh so you get feedback in advance because um there's I very far far too often just one person who comes who you know possibly is not fully informed and then they want to make one word small wording tweak and ends up tying up a half hour an hour everybody's time and nobody nobody's support of it and yeah so there just one comment here Matt uh I I agree that whatever has to be we do we will do that and we'll but the people who come there are not prepared maybe not because they they did not have the knowledge or something they did not know where to find it that is that is one of the major problems that okay if there was something as big as the nearer committee if I take a survey of the town to of the people won't know where to go and find the details of it what were the Highlight points of every meeting that were there if it is that big of an indicative item on

our thing then what and that's what I bring back to my point that raised for last two meetings is that should we have like a newsletter kind of a subscription service once upon a time there used to be RSS feeds but that's dead forever but something where we can say that hey this is a distribution list you can just put your email on that if you want to and you will get like someone to send out like a per month or a weekly situation as to what happened and highlight points of every meeting that they can just people publish the uh the meeting agenda people are also publishing what happened happened through the minutes you can send them as links through that and people whoever is interested in clicking through can click through the top 10 agenda items because what happens is that people suddenly get like oh my God this is a major thing and now I have to go out and do some homework on this this is something that happened during the Mt uh during the MBTA communities thing where if we didn't have the two or three meetings and if it was only relegated to one meeting and people did not scream about it I don't feel the town would have even KN noticed that something was happening and and that was the I mean we do not need to put special banners out for every small topic the way we did for the BTA Community special meeting um is it may I comment on this is that okay yeah please yeah um so I just I mean because I'm there every day so I got of see um you know I see these things that are happening that you're talking about like sending out you know notifications to the to people who sign up on the website for these for different notifications for different

committees and and for the town itself uh I mean one that we particularly do that I know the select board does weekly I believe it is is the word on the com word the word on the Common Street which pretty much summarizes the items that had happened in in local government throughout the week um or month or different events that are going on that they're talking about it's right on the homepage um and I know that every single one of the Committees you know kind of what you're showing there as well you can sign up for alerts every and and each individual committee um well I'd say each individual but there are good amounts of well every actually oh I me take that back every committee has um an agenda posted and the notes that were taken posted as well uh that's that happens every day by the town clerk's office so you know I'm not you know it's not like a defense type of situation I'm saying here it's just I you know I see this happening on a daily basis and if people sign up for those notifications they'll get those notifications and and you know even with the the word on the com um the word on the comment Street we you know the um sofor blog gets that information and posts it as well on on on her page to let people know what's going on in town so J is the um because I'm on the website now looking to is it do you have to sign up per commiss or like because if you want the here's the weekend review with the big topics is that then the word on the common that you just sign up for and can you sign up for it where linked up in your mailbox or do I have to go remember to go to the website every week well you just sign you would sign up for on the news flashes for the um there's a a a place for you to sign up for news flashes on

notifications I'm not signed in right now um but you can sign up for those notifications on there as well so right there where it says SE select board Administration Town Administrator those all those ones uh especally esally the Town Administrator one and select board but I have to go through this list and click the and sign up for the ones that yeah and so and sign up for the ones you want notifications on now most of the stuff is going to come from the select board's office and the town administrator's office especially that word on the common uh notification so you know a lot of the stuff will come from there as far as a high level uh topic but then you can go through this list and sign up for each one of the agendas you want to get notifications on whenever they get posted and also the same thing when it comes to the uh the meeting uh minutes they would be posted on there as well you would get a notification for that as well this is amazing that we have this it's just that uh what will happen what I feel is we will be getting every see a person who is going to be signing up for this notification if we can expand or extend its let's say feature to to even send you out the minutes of the meeting and not only notify you that's what the agenda was or this is where the meeting was that would be really nice but also one more thing people do not know that this exists so if or or people are not searching for that so if I don't know if we can put it up like a banner or like a popup Banner that we can someone can close it may maybe only for a month you come to the website you get a popup Banner saying that hey you can get all your news about the town and if you if you sign up and click on the Committees that you're notifying for or close this do this campaign for a month let's see what kind of response we get we have done this for

our Survey Monkey thing yep and I and I did I actually did exactly that when I first implemented the the website I had a banner up in the on the page for about at least two months saying you know welcome to the new page uh for signing up for notifications click here and it actually brought you to where you needed to go for notifications and it gave you the ability to sign up for them I can definitely do it again I have no problem with that believe me it doesn't it's a few clicks so I think it would be good because I'm in there right now and I can't find the ability to sign up I know Matt you had it on the screen but I can't find it how do I and then and notifications yeah okay see that's easy I was on the um because there's a notifications tab on the side as well maybe we can and Down News bang that's it one email something maybe something rebranded or of some sort that's what I'm trying to get at it it would be really nice because I have found myself getting the news of the town from uh from from my sou okay and and and that because that web page gets uh tracked and well yeah that website definitely get a lot more traction than the town I get will feed or whatever feed so yeah no it makes sense I mean they're a lot more they're they're a newspaper in a sense so they they are they're out there that's their job is to get people you know get people to look at their site and you know again we should have people looking at our site too but it's not almost like a a full-time position of just making sure no no no you know what I'm saying like almost like an advertisement in a sense that people should be looking at our website the most we can do is is you know the notifications that we set up the ways we can get those you know that information out to the people and that's

why we kind of in some ways include the South Bor blog and say Hey you know we're posting this you know the select board some of the select board members will reach out to the you know my sbor blog and let them know that um you know we were doing the common um document there that You' seen we started that probably about eight months ago or so so they got they put that out there on the on the blog as well to get people to go back there and sign up for it and stuff so um I I I get what you're saying I I completely understand it I just kind of wanted to give you some of the information that I see daily that you know I think people do that is good I'm trying to put the effort out there to get the information out there to the public it's sometimes it's tough getting them to the right place to to get that information so thanks for that yeah just thanks I have an idea that's kind of a little out there um I don't know if people would do it or not but if we're just talking about how to make the town meeting better I wonder if you could get people to do like a short video about you know the pros and cons from their vantage point of you know different articles you know I think some many people aren't going to read through all the Articles you know the stacks of paper at Town meetings are huge and I don't think aside from a a small group of very devoted people you know everybody goes through all the articles but if you could have some kind of you know place where people could go to hear videos with somebody who's knowledgeable about the actual topic you know you could pick somebody for a pro and con it's you know similar to when Massachusetts does voting you know they send out for the Articles they always have like here's the pro argument in favor of this article and here's the you know uh against the article and it kind of shows like both sides of the story and then the person can kind of come into the

decision a little bit more informed um I think something like that would be digestible and people would read it um but then you still just the the the big complaint we get is people want remote voting and we've just never been able to offer that due to legal issues yeah that's not going to happen anytime soon unfortunately I do like the idea of pros and cons I think the challenge would be identifying or we don't want to restrict who can post videos either Pro or against so but but I like the idea of like somehow aggregating them um and say hey anybody who wants to submit a video Pro or against thing uh we can just aggregate them create a list and um just create an index and people can then go to the index and um and watch any number of those videos um I like that idea that way the person you know there there's no there's no arbitration you know anybody can anybody wants to post a video we can have every resident Town post a video if they wanted to or just groups and then we just create an index and people can watch whatever they want to watch so really all is creating sort of a a YouTube channel yeah almost a YouTube channel yeah um uh with with links to per article the videos you yeah the the other question was I know we talked a few meetings back about whether we could use AI to summarize the meetings do can you remind me where we landed on that are we allowed to use AI to summarize it's it's never been verified from the the if you're looking for like the Statewide um answer I don't have a

answer on that at least from the town clerk's office I but I also get asked a few times about um utilizing a program in their meeting because they don't have the ability to have a person that to just take notes um I've kind of reviewed a few with some with some of the residents to to you know kind of go over the pros and cons of you utilizing that particular program whatever it was at the time um and as you know I also say as long as it's not on my net work I'm okay with it at this point cuz I well Zoom has a plugin so Zoom has the AI companion and I mean it kind of goes to yash's idea about the newsletter you know instead of having people having to like devote time to looking through the minutes and pulling out the action items and stuff like that I mean it'd be so easy just to have ai summarize the meetings that happened for the week and then you could put that out as the word on the street or whatever it is and then it would just take the the people time out of having to produce it I mean there's there's definitely ways now that we could be extremely efficient and automated with stuff like that there the features are actually already built into the into Zoom that we use even for this meeting right now like it's the closed caption will will show in in the meeting will posted on Facebook and everything so I mean on Facebook on YouTube on YouTube um so you know and we also have a trans transcripts tab that we can go through again again it takes time for someone to go in there start looking at the transcripts grab what we can and put it together on a some type of document or something um again that's just something we would have to talk about internally and figure out if that if that's someone that can do something like that yeah I guess if you were leveraging AI at least it would produce a few and then you just have to back check it right yeah so it'll be a lot quicker

um watch for hallucinations I think L Car Ora that you are going to have some meeting or discuss I did try to yes connect with the c of Boston city um or the city of Boston um and we like spoke for two minutes Asin I was as and he was said he would share some stuff with me and I followed up them a couple times and I didn't get it um I did Google to see what I could find out there then um but didn't find a whole lot but I know they were leaning into it heavily and he was a commiss for the state so it seemed to be generally that folks were embracing it but I don't have all the specifics of to what extent and in what capacity yeah okay sounds good well thank you for following that and so forth it's definitely an area to look at and continue to watch as AI improves um I like the idea of the collection or index of pros and cons in the videos uh let me think about how that might work how people can you know just simply create a form people can submit I that' probably be as simple right people can publish the video on whatever platform they want to YouTube Vimeo whatever and then we can just have a simply have a form that um people can submit uh the videos a link to those videos um we probably do need to have some sort of triage process or or filtering or verification make sure the video is actually relevant and not spam or bomb yeah yeah so uh I will uh give that some thought all right um any other thoughts for town meeting Improvement what I was planning to do is possibly other towns have done surveys of their all residents

about how to improve town meeting and what I'd love to do actually after this coming town meeting is survey our residents immediately after you know and find out how can we improve what are your thoughts on improving because people are in the moment people are have probably have ideas about how to how to improve um and what right even if we could share a QR code at the meeting like snap it in your phone and submit it now yeah I love that idea right there just have people submit submit it right then all right um the last last thing I have on agenda to discuss is the town Town Services feedback um so there's a there's a person on one of the other committees who was uh hearing I think it's on the the development one of the development uh committees uh about attracting businesses Etc and he had heard that city of Northboro um uh is known for some being anti-b bus and he wanted to find out hey how how much is is Southborough perceived as being anti- bus and so we got to talking about opportunities for feedback um including polling of not only citizens but also polling of our uh of any entity that does business in town businesses that are in town retail businesses Services Etc as well as any any services that interact with the town um such as uh contractors right contractors have to interact with town and they pull permits work with Town departments Etc in getting their thoughts and recommendations for improvement and this

really uh uh brings to mind um uh depart uh customer satisfaction surveys and doing it right after the interaction so any business you go to nowadays any service right after the interaction you're going to get a request for how was that interaction whether it be a phone call website or iners you know on the restrooms at pretty much every airport out there how was you how was your experience um so I did let me share my screen just did a little little some searching about what other Massachusetts towns are doing for for feedback and by the way what I'm doing is I'm putting together some slides and sharing be sharing it later tonight with the select board but um various towns are doing in Massachusetts are doing uh of course collecting various forms of feedback and by the way I I don't consider um a contact us form as a form of feedback that's that's different but some of them are doing truly doing customer satisfaction meaning what they ask are things like um what was the type of service you received what was the date what department did you reive service from was it provided a good time frame was you address your is address the issue addressed how was I treated by the staff um I'm I'm satisfied etc etc so this type of things uh several towns have done it in Massachusetts and um all all I'm doing tonight the select board is simply saying we are I'm starting to look into uh what tether town is doing I'm going to call these other towns up and ask

once you receive one of these forums how do you tree out what's the process because what last thing we want to do is add additional efforts overhead you know we don't want to add process for process sake we don't want to add make add more things for people that have have you know employees that have to do um but we do want to uh uh provide opportunities for citizens to provide feedback um because feedback is golden and it should be cherished um and we should treat citizens like customers um you know Sam Walton you don't listen to your customers somewhere else will meaning another another business will people aren't necessarily going to move because of um uh what they might perceive as poor service in South burough but I have heard uh some in some cases some towns that some businesses don't like to do business in certain towns they just Services they they won't do business with certain towns because um the way because of the hassle and the overhead Etc so there was a big write up uh a while back where this exact issue had come up and there was a gym that had space in Southborough and they were trying to I think they they lost their lease or something and they had to move and they wanted to stay in Southborough and they tried and tried and tried and couldn't and then they ended up I think relocating somewhere else West yeah to Westboro um and there was I I can't remember which committee it was but I thought there was a specific committee that was going to be like looking into why our process is so difficult for businesses I think was it the business

development committee or or something like that um but that's been a a pretty big issue over the last like six months or so yeah yeah I think that and maybe that's what this other person is Allen I think that's he's on that committee okay and so we're going to be sort of um joining forces and coordinating and working with the select board and saying okay let's do some surveys let's do surveys of businesses let's just let's start incorporating surveys to um immediately after the service is rendered um whether that be businesses or is that because I was just curious to and maybe when you reach out to those others towns like how they're triggering the request for feedback um and then because here by customer you're meaning a business that's looking to function within the town business or a citizen anybody who interacts with the service uh I fall under the term customer that could be in this this the service here is say the town planning board or the building department or whatever and so anybody it be a business or a resident or whoever coming to receive service um is considered is a consider yeah so then the trigger of when you make the request is key because if I think about that gy example and I don't have all the details of it but I don't know like at what point in an interaction would they have been given a survey where they could have complained because if it's right at the very end then it's like oh well a little bit too late too

um yeah that's true but as yeah obious um there should be opportunities for them to provide feedback during the process but absolutely at the very end yeah I mean just that that should be the the no no question asked we should always be soliciting feedback so if we lost a customer in that case if we lost a business we should collect that feedback and they have going having gone through the entire process uh in retrospect what have they learned what can we learn from their experience good or bad um so um and that is the idea to because I guess getting the town departments Buy in to this is key right because otherwise yes yes that's sort of one one of the goals one of the goals has a variety of goals one is no added cost Tech tools solicit as feedback solicit as quickly as possible after the interaction it should be lightweight and easy to do for the the customer in this case um it should be secure minimize possibility of ballot stuffing it should be minimize the effort required by employees departments to receive triage and process so it should be easy to use on both sides of the equation um it should be also easy to correlate or automatic correlation and summarization and Reporting across submissions so we can see Trends um and it should be provide you know V transparent visibility to the respective departments Town Administrator and select board so yeah um keeping it as simple and easy uh and for the respective departments and is is critical I sent you the link and email

to the the letter the open letter about the Southborough business if we need to reference it in the minutes or if you just want to take a look at it sounds good thank you um I also uh I think there is a last thing to close on I think there's a virtual cycle we all know that employee satisfaction has a positive um effect on customer satisfaction so when your employees are satisfied your employees are happy and feeling sa IED then customers will there will be there's a there's a positive correlation there's also a virtual feedback cycle of when customers are satisfied it also leads to employee satisfaction so um the impact of C there is a positive impact on of of customer satisfaction on employee satisfaction so I I think that there's you know we we definitely want have one the critical things here is where we don't want to introduce process we don't want to make our employ lives difficult we actually want to improve it and there is there's a POS there's a strong evidence suggest that um by collecting feedback and providing it to the town and so forth it actually can imp improve employee satisfaction so that's all I have all just to say is we're we're getting to explore and look at look at and over some you know some time moving forward we're going to be going back to be going back to the select board and proposing um Pro obviously working with the Town Administrator and proposing some um teex and process what we what I've learned from the other Town other cities other towns and um see if

this is something we can Implement any questions or comments okay um that's all I have on my agenda for tonight is I miss am I miss anything all right let's go ahead and schedule another uh the our next meeting and I know we wanted this to be in person um are we going to reschedule our holiday dinner yeah let's uh let's do that we'll do that after we close the meeting [Music] um so sometime in February um how does the sorry go ahead I cannot do the 18th okay is the 11th too soon 11th works for me might be tough for me what would be a good day for you you're critical Jay what would be a good day for you Jay I would I mean if anything the week of the 27th I guess uh February oh sorry no sorry I'm looking at the wrong I was G say that I'm looking at January still uh the week of the 20 you said the um the 11th the week of the 24th is what I meant to say sorry the 24th okay that word like the 25th I can make that work Y is there a better day that week for you Jay no 25th should be fine okay does 25th work for you Angela and Ora

yeah okay so we're saying 7 o'clock and that one's going to be in person yes 7 o'clock on 7 pm on the 25th of February in person uh all Reser room okay uh perfect uh let's uh I move that we adjourn this meeting and before we close out after after we adjourn we'll stop recording we'll schedule our C get together okay so I move that we adjourn can okay not here all right let's go around the room Ora hi Angela hi Ash and likewise I okay thanks everyone for the meeting