Planning Commission - workshop

Very well, hello everyone. Welcome to the Energize Thurston workshop, the first educational workshop of Energize Thurston 2026. The objective of Energize Thurston is to make it easier, faster and more affordable for residents of the Thurston county the purchase and installation of energy-efficient heat pumps for heating, air conditioning and hot water. I am Rebecca Harvey from the county of Thurston and I am here today with my colleagues from the Thurston Climate Collaborative Mitigation and our distribution partners at Ferguson and Thermal Supply.

Yes, hello everyone. My name is Dominic Jones. I am the manager of the building decarbonization program for the city of Olympia. I am in charge of the general project manager for the Energize Thurston program. I will pass the floor to Julia.

Super! Hello everyone. My name is Julia Donning, I am a regional specialist of the climate program within our regional collaboration, the Thurston Climate Collaborative Mitigation. For the Energize Thurston program, I am very much in support of participants and community awareness, and I will pass the hand to Chris, I think.

Merci. Je m'appelle Chris McKinney et je suis le responsable senior des pompes à chaleur VRF Douglas et responsable des pompes à chaleur pour le Nord-Ouest Pacifique. Je m'occupe de tout ce qui concerne les pompes à chaleur dans cette région. Mark Bigby, who is my partner for this type of program, is our commercial development manager for sustainable solutions. He cannot be among us because he is on vacation, and we have a whole team of sector and internal personnel managers. If everything goes well with the program, you will not meet them or probably never talk to them, but they are all there to support this program because we are very enthusiastic. Junior Merci, Chris. Je m'appelle Junior de la Cruz. Je suis président de la division Daikin Northwest et je suis également président de Thermal Supply. Nous avons Mike Ako, qui est directeur des ventes. Il n'est pas présent à l'appel. Il est actuellement en formation de leadership. Et nous avons Lee Montgomery, directeur marketing, qui se joint également à nous. Nous avons aussi une liste de nos responsables de secteur, de notre support technique local et de nos ambassadeurs de marque. Ils sont également listés. Et je me réjouis d'une bonne présentation ce soir.

I now leave the floor to Dominique to present a overview of the program.

Yes, thank you, Rebecca. Next slide, please. Yes, to begin with what is Energize Thurston, it is a heat pump incitation program intended for residents of the county of Thurston which is located within the county limits. The program offers access to funding and incentives, including exclusive remittances, as well as simplified access to PSA discounts, free site evaluations carried out by our qualified installation network and complete support throughout your installation process. Le programme Energize Thurston est soutenu par un partenariat entre les villes d'Olympia, Lassez, Tumwater, le comté de Thurston, South Puget Sound Habitat for Humanity, qui gère le programme de subvention Energize Thurston, ainsi que notre réseau de distributeurs et d'entrepreneurs qualifiés sélectionnés sur concours. Abordons maintenant les parcours des participants. Energize Thurston propose deux voies principales. La voie autofinancée, qui est au cœur du webinaire de ce soir, est ouverte à tout résident du comté de Thurston souhaitant installer une pompe à chaleur ou un chauffe-eau thermodynamique. Participants can benefit from the return of Energize Thurston from $ 1,000 to $ 2,000 on eligible heating and air conditioning systems, immediate access to the RAB and available during purchase to reduce initial costs, exclusive rates on thermodynamic heaters, as well as installation by our certified network and personalized customer follow-up. We also offer the Energize Thurston subsidy program, which will be available again in October 2026. This route covers 80 to 100% of the installation costs of heat pumps for households with modest or intermediate income from the county of Thurston and is administered by South Puget Sound Habitat for Humanity. Next slide, please. Comme l'a dit Rebecca, je souhaite réitérer que l'atelier de ce soir se concentre exclusivement sur le parcours autofinancé d'Energize Thurston. Vous pouvez tout à fait rester parmi nous si vous souhaitez simplement en apprendre davantage sur le fonctionnement de la technologie des pompes à chaleur. Si le programme de subvention Energize Thurston vous intéresse, je vous invite à consulter la page web www.energize-thurston.org pour plus d'informations. You will find a table detailing the revenue ceilings and you can also sign up to our distribution list to be informed of the candidates' modalities during the reopening in October. Next slide, please. Before speaking to our distributors to present the heat pumps, I just wanted to explain why they are so important. Heat pumps are a very efficient heating and air conditioning solution, consuming about half as much energy as traditional resistance electric heating. It is a proven technology, recognized for its performance and reliability for a long time here, in the northwest of the Pacific. Residential energy consumption is one of the main sources of local greenhouse gas emissions in the Thurston County, or about 26%, which makes it a key strategy to support local climate action. La ville d'Olympia a mené deux campagnes de pompes à chaleur en 2023 et 2024, aboutissant à plus de 170 installations de systèmes sans conduit. L'année dernière, nous avons étendu le programme à l'échelle du comté, ajouté des systèmes avec conduit, des chauffe-eau thermodynamiques, et réalisé plus de 220 installations en 2025. Puget Sound Energy reports having granted remittances for nearly 10,000 heat pumps since 2018, with an estimated energy savings of more than 17,000 tons of CO2 avoided, or the equivalent of 4,000 cars removed from traffic for a year. Next slide. Donc, oui. La partie suivante de notre ordre du jour aborde les détails techniques du fonctionnement des pompes à chaleur et leur impact sur votre facture énergétique. Nous allons entendre nos partenaires de distribution, Thermal Supply et Ferguson, qui sont les experts techniques. Je passe la parole à Junior. Parfait. Thank you, Dominique. Next slide, please. So, yes, my name is Junior de la Cruz, I represent Daikin North America and Thermal Supply. Let's talk now about heat pumps and the reasons why they have become so popular with owners. The easiest way to understand a heat pump is to see that it ensures both heating and air conditioning with a single system. In winter, it brings heat to your house, and in summer, it reverses its cycle to evacuate the heat, thus refreshing your interior. The technology of modern heat pumps has progressed a lot. They are quieter, more efficient and much better for heating houses in cold weather. They can also maintain a more stable internal temperature instead of turning on and off constantly. In the next slides, I will explain how a heat pump works, the different types available and the criteria to consider when choosing a system. So, what is a heat pump? A heat pump is an electrical heating and air conditioning system that transfers heat from one place to another. Even when it's cold outside, the outside air always contains thermal energy. In winter, the system captures this heat and introduces it inside the house. In summer, it does the opposite by extracting the heat from your house to throw it outside. As the system moves heat and multiplies it instead of creating it from nothing, it works more efficiently. A typical system consists of an external unit and one or more internal components. According to your housing, these internal units can be connected to existing conduits or fixed directly to the wall. Next slide, please. So, how does it work? A familiar comparison would be that of your refrigerator at home. A refrigerator extracts the heat from its interior and throws it away in your kitchen. A heat pump uses the same fundamental principle, but can move the heat in both directions. Thus, in summer, it works as a air conditioner and evacuates the heat out of your house. In winter, the process is reversed and it brings the heat from the outside to the inside. Cold air heat pumps are specifically designed to continue operating at very low outside temperatures. Some models can maintain their full heating capacity up to temperatures of minus 15 degrees Celsius, which is very suitable for our temperatures here. We never reach the minus 15 degrees Celsius. The main thing to remember is that a well-chosen heat pump can offer reliable comfort throughout the heating season in the Northwest. Next slide, please. So, heating in winter and cooling in summer. This illustration shows how a heat pump fills a double function. In winter, once again, the heat pump captures the heat of the outside air to bring it inside. In summer, the process is reversed. The advantage of heat pumps is that you do not need two separate equipment for heating and air conditioning. One system manages both. The system generally does not project extremely hot air by short gusts like some heating systems. On the contrary, they often work at a lower and more regular level. This provides a more constant comfort and can eliminate the variations of heat and cold that people feel with traditional systems. So, why choose a heat pump? Can we move on to the next page, please? Well, there are four main reasons why owners should consider heat pumps. For comfort, efficiency, quality of the interior air and simplicity. First, comfort. Modern systems can adjust their water. Next slide. Ah, yes, that's it. Sorry, sorry, sorry. You're right, you're on the right slide. Here are my excuses. Modern systems can adjust their flow to meet your home's needs. Thus, instead of turning on and off constantly, they can operate at lower speeds and maintain a more stable temperature in the house. They are also very quiet. The second thing to consider for the choice of a heat pump is its efficiency. As heat pumps transfer heat rather than produce it directly, they can provide 2 to 3 times more thermal energy than they consume electricity. They can therefore use much less electricity than traditional resistance electric radiators. You get more heat for each dollar spent compared to electric heating currently available in homes. The third thing concerns air quality. Depending on the system and the filter chosen, a heat pump can help filter and circulate the air in your home, which is particularly crucial nowadays. It is particularly important during days when the air quality index is bad, like the one we have seen in recent days. In summary, a single system ensures both heating and air conditioning, its installation can be relatively simple, and regular maintenance consists mainly of maintaining the filters and clean equipment, and checking the system by a professional. Next slide. Let's now examine the types of heat pumps. Today, we are going to address two types. There is a central heat pump to drive and a heat pump without a driver. Here is an example of a central heat pump to drive system. It is generally the most familiar option for owners who already have drivers in their house. The outdoor heat pump is connected to an internal air treatment unit. The air treatment unit heats or cools the air and the drivers distribute it throughout the house. You can control the system via a standard wall thermostat or, in some cases, a mobile application. During the evaluation of the house, the entrepreneur will examine much more than the simple living space. He must take into account the insulation, the windows, the height under the ceiling, the layout of your house, your existing conduits and the heating or air conditioning needs of each room. Correct dimensioning is extremely important. Un système trop petit peut avoir du mal à répondre aux besoins de confort de la maison. Un système trop grand peut s'allumer et s'éteindre trop fréquemment, réduisant ainsi le confort et l'efficacité. Assurez-vous donc que les experts le dimensionnent correctement. Diapositive suivante. La diapositive suivante traite des pompes à chaleur sans conduit, ou mini-splits, comme certains les appellent. This particular heat pump system has an external unit connected to one or several internal units, commonly called heads. Each internal head diffuses heating and air conditioning directly in the room or the area where it is installed. The temperature can also be controlled using a remote control, a wall control or a mobile application. Non-driving systems are particularly useful in existing non-driving homes or if you have an extension, a converted space or difficult areas to keep comfortable. Or if you have hot spots and cold spots in your house. They also allow you to create zones. For example, you can keep your main living space comfortable without heating or cooling an unused part at the same temperature. See it as if you had a switch in each room, but for your heating or your air conditioning. The entrepreneur will help determine the number and location of the necessary interior units to ensure a good air circulation throughout the house. Many of you are probably wondering, how much does it cost? This slide presents an example of equipment configuration and general price forks. Please note that these are starting points. These are not, you know, the real costs. You have to work with professionals so that they can establish a specific debt for you. For a driverless system, the installation of a single unit can vary from about $ 8,000 to $ 10,000. Systems with several internal units for different parts can range from $ 11,000 to $ 20,000 depending on size and complexity. For a central driving system, the example shown starts at about $ 15,000 and can exceed $ 20,000 for the largest systems. Several factors influence the final price. The size of the required equipment, the level of efficiency, the electrical work, the length of the connections, the state of existing drivers and the difficulty of installation. The Energize Thurston return and the other available discounts will reduce your final cost. We will tell you more about these returns in a moment. The next ideal step is to carry out an evaluation of your home in order to obtain a written proposal detailing the equipment, the work, the incentives, the guarantees and the final cost. We encourage you to request several loans from our certified installer list. When you compare the proposals, do not rely only on the lowest price. Assurez-vous de comparer la capacité de l'équipement, l'efficacité, la garantie et le contenu exact de l'installation. Sur ce, je passe la parole à Chris McKinney qui poursuivra notre discussion sur les pompes à chaleur.

Activez votre micro, Chris.

Voilà, merci, Junior. Pour poursuivre, ferez-vous des économies en passant à une pompe à chaleur? This depends on your starting situation. If you use an electric heater by resistance, heating plates, converters or electric heaters, then absolutely yes. You will save money. This is one of the simplest ways to make this transition. With a natural gas heater, it will depend on certain parameters that we will address. But even there, we are in the ideal region of the country for heat pumps. Nos journées de référence hivernales pour les besoins en chauffage affichent une température moyenne de 5 à 8°C. In many cases, a heat pump will be more efficient than a gas boiler during our typical days, but that can vary. As Jerry has very well emphasized, your comfort advisor will review all this with you. This is a subject on which you should inquire. Alternative fuels, wood heating and fuel. Once again, fuel and wood heating, absolutely yes. You know, there are savings to be made here. Votre conseiller en confort pourra même examiner avec vous le coût du bois de chauffage. Et bien sûr, nous sommes tous ici parce que nous croyons au changement de combustible et à ce que cela peut apporter à l'environnement. Donc, il y a cela aussi. Les économies dépendront de la disposition de votre maison, de la taille de votre installation, de votre mode de vie et de votre consommation actuelle, ainsi que de votre système de chauffage et de climatisation existant. Avez-vous seulement un climatiseur ? Parfois, la transition est un peu délicate si vous n'avez qu'une chaudière et que, soudainement, vous avez cet appareil à l'extérieur qui fait du bruit, which you are not used to. There are a few points to address on this subject. And Sherry explained well that no matter who intervenes, the entrepreneurs of the certified installation network will guide you through most of these points, and it is precisely for this that they have been chosen. So ask them a lot of questions, but it is certain that there are savings to be made. Next slide. Regarding the evaluation of the site, maybe we insist a little, but it is because it is important. You will benefit from a free assessment of the needs of your home. Consultants from the certified installation network will come on site to identify the best-adapted system, depending on the surface, the level of insulation, the age of the house, the most used parts, the presence of trees or if you are in an open field or near water. There are simply a lot of elements that they will have to examine and evaluate. Then, they will evaluate whether you should opt for the driverless solution we talked about or for a traditional system with a driver. But all the equipment listed on the list of qualified products will be spectacular and will merit our interest. Next slide. So, the maintenance of a heat pump is really important. You will want to do research, consider a purchase or a change, and then you will acquire this system. See it as a car. If you buy a car, you have to maintain it, empty it, change the brakes, control things. You don't drive it to total wear. You have to take care of it so that it remains efficient, in order to benefit from everything that has been promised to you. The cleaning of the filters seems simple, but it is the first cause of appeal to the after-sales service in summer and this affects the efficiency. The filters must be cleaned or replaced several times a year. As you can see on this image, they get dirty, which prevents the air from passing through the battery and drawing all the energy. This is for the outside unit as well as for the inside unit. You must keep them clean. Do not block the heat pump. Make sure there is space around the inside unit or the mouths, and of course, the outside unit. You just want to make sure they are clear and that they can breathe. The air must touch the serpents in copper so that you can pull the best part of it. And then, there is maintenance and professional maintenance. It is really crucial. As I said, we will repeat it often, but maintenance is essential. You must take care of your equipment. Ask your installer or your advisor for information on the warranty. Many entrepreneurs offer warranty extensions, but also find out about a maintenance plan, what maintenance and cost entail. You want to maintain this system in good working condition so that it remains efficient throughout its lifetime. Next slide. Let's talk about heat pumps for water heating. Next slide. So, what is a thermodynamic heater? You see, I am very happy that Junior has raised this point, I will rely on his example. You have always had a heat pump because you have a refrigerator in your kitchen. J'adore ça, Junior. C'est probablement la solution idéale, car vous captez l'air chaud disponible dans la pièce pour refroidir, vous savez, eux, les produits qui se trouvent dans votre réfrigérateur et votre congélateur. Et donc, un chauffe-eau thermodynamique similaire à celui-ci. C'est comme le chauffe-eau avec lequel vous avez grandi. Il possède un grand réservoir contenant de l'eau, et vous chauffez cette eau pour l'utiliser dans la maison. It looks a bit like it, but this device actually uses the miracle of the heat pump, by using refrigeration and pressure to really capture and use the ambient hot air, to make it circulate on a serpentine. I will not go into the details, but copper serpentines cross this boiler to heat the water. The cold water that comes is thus heated, then the hot water is distributed in the house. Et tout comme la pompe à chaleur dont Jared vous a parlé, elle alterne entre chauffage et refroidissement en suivant continuellement ce cycle grâce à l'air chaud disponible. Euh, vous devez, euh, eh bien, diapositive suivante, s'il vous plaît. There are therefore factors to take into account to optimize efficiency and ensure the satisfaction of users, including the management of condensation, because, as for a heat pump or a cold water tank on a hot day, this process generates condensation. The management of this condensation is therefore crucial, both at the level of the location of the unit and the evacuation of water to the outside. It is also necessary to take into account the volume of air, because the unit uses the hot air of the room and rejects the cold air in this space. This risks considerably cooling the room if the available volume is not sufficient for this process. It may be necessary to plan a ventilation and the person who will come to evaluate the installation will have to explain to you whether a ventilation is necessary or not, as well as the noise management, because the device contains a compressor that makes a little noise. Il faut également vérifier la capacité électrique. Votre tableau électrique dans le garage peut-il supporter cette charge ? Est-ce réalisable pour vous ? Voulez-vous que je prévoie du 115V ou du 208-230V ? Ils vont examiner cela et vérifier si l'emplacement permet un entretien et une maintenance facile. E. Diapositive suivante, s'il vous plaît. Thus, the cost of thermodynamic heating, the size of the equipment, the complexity of the work, the ventilation needs and the installation of the electrical panel must all be taken into account. The capacity of the tanks is 50, 65 and 80 gallons, with a price range ranging from $ 5,500 to $ 7,500. This is just an estimate. This is not an absolute reference, as Jared mentioned, there are many factors at stake, so it could vary. But this remains a good basis. EEE, next slide. So, are you going? Yes, it depends. Do you use an electric heater? Absolutely. There will certainly be savings. For natural gas, it would depend. It will depend on whether you have instant hot water for gas. Well, it consumes a lot of gas, so you know. Maybe yes, you will save energy. And if it is a traditional gas heater, it could be equivalent or you could not notice a big difference. But again, we are all here to consider the change of energy for other reasons than simple savings. But there are a lot of savings to be made. So it depends on the appropriate size of the system, your current lifestyle and your consumption. Do you have, for example, five children at home? Do you have two? Are you retired? Do you just take a shower in the morning? These are all things that a comfort advisor will discuss with you during the interview. And then, your current water heating system. What are you used to? There are therefore elements to take into account. But in general, more than ever, thermodynamic heaters work very well. They are extremely popular. At the end of the day, this is what we see in new buildings. This is what happens when you visit these houses. This is the future and I can tell you that it works wonderfully. Next slide. For the maintenance of the thermodynamic heater, once again, we have talked about it several times, but there is a filter inside that purifies the air entering the coil because we want to keep it clean. You have to check the filter every few months to make sure that the air flow is not restricted, because we want it to work as planned. E. Drain annually. All heaters benefit from an annual drain to eliminate the accumulation of sediment that can reduce efficiency. E. You know, it's huge. Just the word, annual maintenance for a thermodynamic heater is important. It is also recommended to check the anode that crosses the device to keep the water pure and avoid the accumulation of sediment. Un entretien annuel est vivement conseillé pour passer d'un appareil à durée de vie courte à un système conçu pour durer 15 à 20 ans. Si vous en prenez soin, il fonctionnera vraiment très bien. E, et diapositive suivante. D'accord, je vais passer la parole à Julia. E, merci.

Génial, merci, Chris et Jared. Merci à vous deux pour cela. Okay, so for the next few minutes, we're going to talk a little bit about the programs and additional incentives that you can take advantage of as a participant in Energize Thurston. This includes our exclusive remit to the Energize Thurston program, the discounts offered by our local supplier Puget Sound Energy, potential opportunities for federal incentives in the future, as well as a few partner programs that we would like to inform you about. Energize Thurston has negotiated an exclusive return for all residents of the county of Thurston who wish to install heat pumps in their homes. The return Energize Thurston will vary according to the brand of heat pump equipment that you install. For Bryant and Carrier heat pump installations, participants will receive $ 1,000 in reduction on their final installation costs. And for Daikin heat pump installations, participants will receive a free air treatment unit or an indoor unit without a free conduit. For the Daikin supply, this value will vary depending on the system adapted to your home, but could go up to $ 2,285. Energize Thurston also negotiated exclusive prices on thermodynamic heaters A.O. Smith and Bradford White. As a reminder, the exclusive installment of the Energize Thurston program is only offered by the network of installers certified by our program, which are listed on our website and which you will soon find. This installment of the Energize Thurston program can also be accumulated with other incentives, which we will talk about in the following slide. PSE or Puget Sound Energy, the local energy provider of the county of Thurston, offers revenues on heat pumps as well as on thermodynamic heaters, as indicated on the screen. Some of these revenues will depend on the type of fuel of your current heating system, the type of housing you are occupying and your revenues. The remittances shown on the screen are valid at the time of this recording, but their amount, their cost and eligibility conditions may vary at the discretion of PSE. If you are looking for updated information on PSE residential remittances, you can find them via the link at the bottom of this page. Our certified installers will indicate to you the applicable remittances during the evaluation of your home and they will automatically apply them to your debt. PSE also offers major efficiency remittances for households under income conditions, which we would like to inform you about. Energize Thurston is associated with PSE to extend eligibility to its remittances up to 120% of the median income of the Thurston county. If you think you are eligible for these major remittances, please talk to your installer. He will provide you with a form to sign to benefit from these higher amounts. The Inflation Reduction Act has offered various tax credits, remittances and incentives to support improvements in energy efficiency, in particular for heat pumps and thermodynamic heaters. Although tax credits for renovation work are no longer available, home energy remittances programs should be available in the future and we want to inform you about them because they can generate significant savings. Home and Art programs could offer a maximum return of $ 8,000 for a heat pump and about $ 1,500 for a thermodynamic heater, cumulative with the returns already mentioned tonight. These programs also offer returns for the improvement of the insulation of your home, airtightness and other measures of protection against weather. However, as I mentioned, the launch date of this program remains to be determined. So please check the website of the Department of Commerce of Washington for any updates on this program. Perfect! I will quickly present to you some partner programs accessible to residents of the county of Thurston that can help you save on your energy bill. PSE payment aid programs are offered to homes whose income is less than 80% of the median income of the region. Please consult the website of PSE or call them to know more about the requirements for these three programs. Perfect! For the homes in the county of Thurston that are heating up in the woods, our local agency, the Olympic Region Clean Air Agency, offers a prize of $ 2200 to replace a wood stove with an electric heat pump. This amount can be increased according to your income. You will find more information on the ORCAA website orca.org. This can also be accumulated with the return of Energize Thurston and other PSE aids. Next slide, please. Let's quickly review a general economy example to show how all these aids can be accumulated for self-financed participants. Let's imagine a 24,000 BTU bi-zone system, whose starting price is about $16,000. This amount varies considerably depending on your housing, but this is a basic price. You could benefit from $1,000 in remittances thanks to Energize Thurston, $600 in intermediate premiums and $1,500 in premiums for electric power by heat pump resistance. All these aids could potentially save you more than $ 3,000, or even more depending on the available prices and your current heating system during your lease. Once again, the Energize Thurston return is exclusively offered by the program certified installer network that we will meet later. So I leave the floor to Chris to tell us a little more about his network. Thank you.

Pour ce programme, nous ne voulons que la réussite du comté de Thurston, c'est pourquoi nous avons décidé de collaborer avec nos revendeurs agréés. Nous avons beaucoup de revendeurs Bryant et Carrier dans la région de Puget Sound, mais nous avons choisi de ne travailler qu'avec des revendeurs agréés par l'usine, formés au plus haut niveau et certifiés NAT. They must accumulate a certain number of hours of training for their installers and technicians in order to become friendly resellers. This allows us to guarantee 100% satisfaction and it is not just a marketing slogan. In case of problem, we offer a 100% guaranteed or refunded or the possibility to change products. This simply brings an additional level of serenity for the county of Thurston and Olympia. We therefore have Sunset Air Heating and Air Conditioning, a reseller Agree et Bryant, Mester Heating, reseller Agree et Bryant, and Sunset Air, our reseller Agree et Carrier. I added a tick because they are in a way our thermodynamic heating experts, able to manage both, and as Julia said, they offer special rates for this program. These are the lowest prices we can offer for these heaters. We are very enthusiastic about it. In short, Junior. Perfect, thank you Chris. Likewise for Daikin, it is a certified Daikin installer. They are part of our Daikin Comfort Pro program, if we can say so. Allred Heating, Green City Heating & Air, Rainier, Ranger and Sunset Air. Each entrepreneur has been carefully selected to evaluate your home, recommend the adapted system and carry out a quality installation. This is important because even the best equipment will not be effective if it is poorly installed. We therefore want to ensure that we select the best possible resellers. You can choose the entrepreneur that best suits your needs. We encourage you to visit their website, listed for the two companies, Ferguson and Thermal Supply. Ask questions, compare options and debts. You know, they're there for that. Make sure they do the necessary calculations to size the equipment according to your home. Vous pouvez également en apprendre davantage sur les produits. Nous avons un centre d'expérience Daikin Seattle à Tukwila que vous pouvez visiter. On y trouve des équipements en fonctionnement pour vous familiariser avec le matériel dont nous avons parlé aujourd'hui. Merci, Julia.

Oui, merci à vous deux. Rapidly, a novelty this year. We are offering permanences, Energize Thurston, for those who want support or advice from the team of the project. You can sign up to meet a member of the team of the Energize project via Zoom or ask to come in person and we will be able to answer all your questions on the program, deepen the incentives available for your housing according to your heating system and discuss your other questions. If you have very technical questions about heat pumps or specific equipment configurations, we will probably refer you to one of our certified installation partners that you have just met, because they are the best equipped technical experts to find the solution suitable for your home. But, as a general rule, we are here to answer all your questions regarding everything we have discussed today. Next slide, please. If you choose to continue the Energize Thurston process, the first step is to contact a certified installer directly, who will then work on programming your free evaluation of the site and will provide you with a discount. Comme nos experts Chris et Jay l'ont dit, nous recommandons de contacter au moins deux entrepreneurs de notre réseau d'installateurs certifiés afin de comparer les différents systèmes de pompes à chaleur recommandés et d'examiner la capacité des équipements, la couverture de garantie et les autres offres des entrepreneurs. All these entrepreneurs are excellent and each of them offers different things in their budgets. We therefore encourage you to contact several of them. Then, once you have received your loans, you will compare them and determine which heating pump system is the ideal solution for your home. You will sign your loan and move on to action. I also specify that all our certified installers are listed on our website www.energizeterston.org. You will find biographies, their coordinates and everything you might need. I give back the floor to Rebecca for questions.

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