Remarks by Cole Stanley
414 remarks on the record, newest first · Page 1 of 17
- Play at 2:01:24
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 2:03:01
“All right, please be seated. Gentlemen, we are going to go downstairs. We have two proclamations to read. So if I could have Zach Wilson go ahead and come up. We're going to do Hunger Action Month first. And anybody that's with you, sir.”
City Council · Sep 22, 2026
- Play at 2:10:54
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 2:12:07
“SO ONE BRIEF SECOND. WE GOT A LITTLE TECHNICAL DIFFICULTY AS WE GET THAT BACK UP.”
City Council · Sep 22, 2026
- Play at 2:17:19
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 3:10:57
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 3:12:20
“Could I jump in real quick? Can we entertain a... a self-reporting subject to audit compliance. So like, you know, in the industry, they've got lots of oversight. I'm sure there's all sorts of fines that come from the state if they haven't done the things that they need to to make sure that their equipment's safe. And so I don't want to walk down a road of we're the regulatory agency. I think there are multiple that they have to stay in compliance with. So I'm curious if we couldn't allow for a self-reporting subject to audit compliance And then you take this full-time FTE to maybe just a few…”
City Council · Sep 22, 2026
- Play at 3:14:08
“And your recommendation or the committee's recommendation is to put this up for bid so you'd allow any qualified bidder to bid for the single source contract with the additional criteria? Correct. Okay. What did you have, Councilman?”
City Council · Sep 22, 2026
- Play at 3:16:47
“Okay, so... I don't really want to belabor it and have it back for another discussion. I think I'd like to get a little bit better direction unless we have something that we can get back that's going to give us an additional thought process, something we have to consider. So let's go to your technology request. I don't think anybody up here is not supportive of the additional technologies. To go to the other requests, really I think it comes back to, it's pretty central, do we want to support a single source or do we want to support a possible rotation or a hybrid? EVERYTHING COMES WITH PROS…”
City Council · Sep 22, 2026
- Play at 3:18:03
“I THINK THAT'S GOING TO BE SOMETHING THAT SHOULD GET WORKED OUT WHEN YOU PUT IT UP FOR CONTRACT. IF YOU PUT SOME STANDARDS IN THERE THAT THEY'RE UNCOMFORTABLE WITH, THEN I THINK YOU'RE GOING TO GET THAT BACK IN THE RFP OR RFQ, I GUESS, HOWEVER YOU GO OUT. But what I would say is let's not grow positional employment to kind of expand the role. Let's look at a self-reporting compliance, proof of compliance with an audibility and be able to go and audit those at any time. Would that help you?”
City Council · Sep 22, 2026
- Play at 3:18:41
“Council, are y'all good with that, or do you guys want this to be something that's facilitated more rigidly on an hourly basis?”
City Council · Sep 22, 2026
- Play at 3:19:03
“And I support it, too. Okay. Well, then I think we can wrap that up. So I... I appreciate the discussion and everything that you've shown some due diligence on. So I think you've got the direction you need on everything there. Awesome. Appreciate you, gentlemen. Appreciate you, sir. Thank you. All right. We're going to push through. Let's do one more, and then we may have to recess. So our distinguished Chief Hover is coming up here to give us an update.”
City Council · Sep 22, 2026
- Play at 3:24:42
“What's the state linear footage? What's the setback per the state code? Is there one?”
City Council · Sep 22, 2026
- Play at 3:25:04
“Right. Okay. So I thought we were, this proposal was to increase the distance. This proposal is to mirror and enact what is already, I guess, consequences at the state or without the local ordinance, it's not enforced.”
City Council · Sep 22, 2026
- Play at 3:25:53
“Chief, I appreciate you, your time, and then the presentation. I think we're in full support. We'll ask you to get that ordinance going. What would you anticipate, a couple months down the road?”
City Council · Sep 22, 2026
- Play at 3:26:13
“Okay. Well, if we have anyone here that's in support of that, then we want you to hear that your chief of police has initiated this and working it forward on your behalf. Can we fast track that on the agenda? I'll put it on the agenda as soon as it's ready. And if you guys wanted to fast track it, we would do it with a waiver of two readings. That way it would be enacted on the first reading. I would support that. Okay. Real good. Thank you, chief. Appreciate you.”
City Council · Sep 22, 2026
- Play at 3:26:47
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 3:32:37
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 3:40:13
Not quoted here: it may name a member of the public. Hear it at the meeting.
City Council · Sep 22, 2026
- Play at 3:41:59
“So do you know or would we think maybe people are calling 311 thinking that's going to get me to water billing. I need to dispute my bill. They're waiting on hold or they're getting a call back and it's not helpful because they really still need to get redirected. Is that what you're saying?”
City Council · Sep 22, 2026
- Play at 3:42:46
“What's a good expectation? If I call 378-3000, it's going to get an automated response now, right? And then it's going to ask me what I want. It's going to ask me if I care to leave my number. It'll probably already know my number, right? But what's an expected callback time that you feel like is a good goal?”
City Council · Sep 22, 2026
- Play at 3:43:20
“Okay, so 30 to 45 minutes. Correct. So if we modify the expectation for a minute with the ask of patients, you know, being able to call you back, I do like that feature. If I'm just sitting on hold, should I expect to wait 30 to 45 minutes as I'm on hold because those intake calls are responding to the caller that was already ahead in line?”
City Council · Sep 22, 2026
- Play at 3:43:59
“Do we have the ability to set a feature on there? so that my expectations get set based on when I called. So if it said, hey, we're experiencing high call volumes and we are projecting 35, 40 minutes before we get to call you back, like I like that, that's helpful. And if I'm sitting on hold, I might decide I can really do something with my time better over the next 30, I'd rather get a call back. I think the complaints that I'm receiving probably are the ones that waited on hold that long. to find out they didn't have the right department. And I think that is being directed through 311. And…”
City Council · Sep 22, 2026
- Play at 3:45:07
“I think if you guys could take on the task of good customer service as a pillar has a lot to do with managing expectations. And I think if you guys are not managing those expectations, then you're spending more time. You may even have more turnover because of unmet expectations being reciprocated to you and both the ladies and gentlemen over there that are taking now complaints, right, or whatnot. So let me transition just a little bit to is SCADA only on wastewater or is SCADA what we use on water production as well? It's both. Okay. So SCADA is pretty good technology, right? It has a lot of…”
City Council · Sep 22, 2026
- Play at 3:46:20
“Okay. To go to Councilman Prescott's concern, and I do think we should be able to give our customer a direct answer definitively, that we're not over-billing you. So if it is an accuracy, and I think if people can hear this, you had an old water meter and it had sat there for say 20 plus years and it's got a little windmill in it that as the water goes by, it turns it. And so if you just turn on the water hose and turn it right back off, maybe the windmill never got going enough to track that. And so you probably weren't getting built accurately. Now it's a digital meter. And so there's a…”
City Council · Sep 22, 2026